Tracking Customer Support
Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi everyone,
Busy holiday week for us. Many of the staff were off on the 4th, and nearly everyone had extra work prepping and running the week long event.
We've had more support in-game watching server performance, which takes away from our CS time.
However here are the current CS stats this week:
- 7,088 total tickets have been created for APB since the new portal went up on 5/25
- 4,233 of them have been closed.
- 17,886 interactions back and forth on tic
