Hi everyone,
I've seen a number of players who are frustrated at the extended delays with our support team.
First, I want to acknowledge that we did send a cut/paste email to all the players who opened tickets in order to get unbanned. Many of them went to players who had been banned for cheating. Unfortunately some of the unban requests were for different reasons. It can't have felt very good to get a cut/paste email response that didn't even address your ticket.
Hi all,
The team is getting through tickets as fast as they can.
As of today we have:
409 new tickets
553 total tickets
We are 2 tickets away from responding to tickets submitted on 4/5, so we're were at 12 days to respond.
We have started interviewing for more CS.
Thanks,
Matt