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aligandalf

i have authentication problem while i want to logging.

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i have authentication problem while i want to logging.
this is my error:
retrieving characters is taking longer than normal. if this is your first time logging in after a server merge it can take a few minutes to process.

please help for fix this problem thx.

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This usually clears itself up after a few minutes, it could be that the server wasn't able to properly load the required data in time

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where are you from ? , i got a friend that has the same problem and im starting to think it's a problem specific to that country...

Edited by Ketog

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Are you still having this issue? If yes can you please send me more details in private message?Β 

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yeah recently i cant login to my account with the same issue. idk why...

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9 hours ago, Lixil said:

Are you still having this issue? If yes can you please send me more details in private message?Β 

yes I have problem . and this is very bad for me .

if you can please help me .

Β 

Merged.

Β 

19 hours ago, Kevkof said:

This usually clears itself up after a few minutes, it could be that the server wasn't able to properly load the required data in time

always I want more time 7 min or 8 min and last I get disconnect .

9 hours ago, Ketog said:

where are you from ? , i got a friend that has the same problem and im starting to think it's a problem specific to that country...

I'm from iran . but some people in my country can play game easy. but I cant play I don't know why.

8 hours ago, GumGamBall said:

yeah recently i cant login to my account with the same issue. idk why...

now you are fix or still have problem? ??????Β  if you now fix pease tell me how I can fix this problem.. thx

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Hi there,

Β 

Are you having the issue connecting to Jericho or Citadel?
We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho.

Β 

Thanks,
Matt

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8 hours ago, MattScott said:

Hi there,

Β 

Are you having the issue connecting to Jericho or Citadel?
We have been getting some reports of people in the EU having trouble connecting and staying connected to Jericho.

Β 

Thanks,
Matt

hello andΒ regards

I have problem with login .

i most say, we have bcs we have 15 people .

we play in eu , citadel.

but don't know why we cant login . I can get ping good from all server citadel . but I think ip login have problem for me .Β 

20190404044412_1.jpg.fb65180dc9c4653cd41431431c490efe.jpg

Edited by aligandalf

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