Lost more than 7 yelow to 10 red after getting "UPGRADE" message

[Fygy 1]

Hello! Today I went into the game after a long (2 months) absence, and found that the chips on my account were gone. There were only 10 Reds left and a message about the "update"appeared. However, I am not a new player and have had several so-called" freemium " allowing to have more than 10 red and create other characters (not counting other payments). After receiving the message there was only an opportunity to create new characters . Sorry for bad English.

[Ozium 5]

create a support ticket  https://support.gamersfirst.com/hc/en-us/requests/new

Edited June 1, 2018 by Ozium

[Guinylen 29]

If you used Tradeable Premium to gain freemium, then it doesn't count. You'll revert back to F2P when the Premium expires. If you didn't, kindly disregard this message.

[Fygy 1]

No. I bought a few years ago a few things in the in-game store and received a freemium.