This past week Fallen Earth has had some issues that affected server stability which ultimately resulted in additional downtime. These issues have been fixed and the team is actively monitoring the servers to make sure no additional problems arise. The Fallen Earth team apologizes for the inconvenience and to make up for the lost time we are sending you one week of Commander Premium and 2 GT Supply Boxes!
To get your Commander Premium just login to the Fallen Earth Marketplace and redeem code PassTheStuffing. You can also pick up your two GT Supply Boxes by going to the redeem code page, you will see the two codes there in your list of available promo codes.
Many that were opted out didn't receive the original email and had trouble redeeming the 2 GT boxes, this has now been corrected.
Also, any purchases from the Marketplace from 11/25/2014 12:25:00 AM - 11/26/2014 11:00:00 AM (during the rollback time) have been refunded and also were given the item they purchased for free. We apologize for the delay in getting this sorted out, however the holiday made things take longer than expected.
If you have a ticket into support about either of the above issues and it is now resolved, please reply to your current ticket and let us know so we can move through the influx of tickets quicker and get to those that are requiring other assistance.