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Panicbutton

Tracking Customer Support

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Hi everyone,

Here are the current CS stats this week:
- 77,422 total tickets have been created for APB since the new portal went up on 5/25
- 7,821 of them have been closed.
- 97,465 interactions back and forth on tickets.
- 1,443 of them are untouched.

I knew were bound to slow down. Many of the remaining tickets are ‘difficult’. But rather than copy/paste responding, we are doing the work to respond after properly researching each issue. I know in several cases our agents spent more than 8 hours on a single ticket. We got 400 new tickets, but we closed 377.

Thanks,
Matt

 


I knew were bound to slow down?  I have had unresolved issues for weeks and more issues that I haven't submitted a ticket to because the other ones never get answered.  I submitted a ticket about not being able to get access to items I bought through the marketplace over a month ago and got no answer.  Communication is great but if nothing gets done it's just lip service.  I was really hopeful that you could resurrect APB but now I'm certain you can't.  Thanks for trying I suppose.

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