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nndrei

Loyalty rewards bug

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I just spent 130 euros. To buy 13000 g1c. And I bought the world pack.
After the purchase I received an "unhandle error" on the website.
I have entered my character "nndrei". I had all the contents of the "world pack" but I did not receive any "loyalty rewards".
By spending 13k g1c I should have received at least 12 Gold Power Mystery Box Loyalty Reward?
But I didn't receive any...

 

Can you admins help me please?

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Greetings!

I'm afraid that we won't be able to help you here on the forums. Only our support team will be able to assist you with this type of problem.
You can reach out to them here: https://support.gamersfirst.com/

However, please double check that the missing rewards are not simply hidden away in the "Redeem codes" section on Armas.

Let me know if you have any further questions!

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3 minutes ago, Reiheit said:

Greetings!

I'm afraid that we won't be able to help you here on the forums. Only our support team will be able to assist you with this type of problem.
You can reach out to them here: https://support.gamersfirst.com/

However, please double check that the missing rewards are not simply hidden away in the "Redeem codes" section on Armas.

Let me know if you have any further questions!

Nop the Redeem codes are empty.

Ok I will try make a ticket to support. Thanks

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