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Kakalaki

mobile is broken - cant enter G1 account and game no more

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Hi.

I have a huge problem.

My mobile broke and now i cant access to my G1 Account and tho game no more because it wants me to use 2 Factor Authentication.

I had google authenticator on my phone.

That means i cant open ticket and i cant contact support

 

Please Help me

 

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Messy situation!

Try to log into a second G1 account and reach out to support from there.

As long as you notify them of the situation and provide them with the information that they need they'll guide you through the process of recovering your account.

 

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1 minute ago, Flight said:

Messy situation!

Try to log into a second G1 account and reach out to support from there.

As long as you notify them of the situation and provide them with the information that they need they'll guide you through the process of recovering your account.

Hmm ok. I'll try that out.

Thanks in Advance.

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Just send a mail with the info to support@gamersfirst.com, that should make a ticket for you.

 

And Authy has a backup feature for your codes, might be worth looking into for the future

 

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1 hour ago, Kevkof said:

Just send a mail with the info to support@gamersfirst.com, that should make a ticket for you.

 

And Authy has a backup feature for your codes, might be worth looking into for the future

 

ye i know about the backupcodes, but unfortunately i can't find the sheet where i noted them no more aswell ...

i think the next time i will put it somewhere into my cars papers 😄

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1 minute ago, Kakalaki said:

ye i know about the backupcodes

There are no backup codes given out for the APB 2FA, but Authy lets you back up your saved accounts to your Authy account

 

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13 hours ago, Kevkof said:

There are no backup codes given out for the APB 2FA, but Authy lets you back up your saved accounts to your Authy account

 

THERE ARE BACKUPCODES FOR THE AUTHENTICATOR APP

 

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49 minutes ago, Kakalaki said:

THERE ARE BACKUPCODES FOR THE AUTHENTICATOR APP

 

I've never seen that option in the Google authenticator, which you mentioned. 

Others might benefit from that info then 

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