Customer Service: way too slow.

[Customer Service: way too slow.]

1 hour ago, Ritual said:

Hello everyone,

We apologize to you for waiting. Our support consists of people with different profiles. Therefore, certain issues are handled by different people and thus tickets are divided by their tags. Sometimes, the issue takes longer to be resolved properly, and we ask for your patience. Please do not send more than one ticket for the same issue. If there is more than one ticket, there is a good chance it will only make their job even harder by needing to merge or update the details from several tickets. You will also be at the end of the line with your newest ticket and therefore it is not much of a solution.

Thank you for your understanding and I hope all of you will get your issues resolved soon enough.

Regards,
Ritual

So, approximately how many $4.99's will be deducted from my bank account before that "different people" gets to me?

[Customer Service: way too slow.]

I have sent two tickets in to request they cancel my subscription. That was TWO months ago. I see that my bank account was dinged for August. I don't think the customer service is slow, I think it is non-existent.

[How do I cancel my subscription?]

How do I cancel my subscription so that you will stop taking money from my bank account? And please don't tell me to contact Customer Support. I have at least two open tickets dated several months ago without a single reply. Nothing personal, but I have decided to play something else, therefore I see no reason to keep paying a monthly fee for something I am not using.