@MageLO  This was 17 hours ago! I repeat! 17 hours ago!!
Do you guys know difference between 2 hours and 17 hours??? You cant go 15 hours completely utterly silent about everything!
At least tell us what is the issue, you dont have to notify us every 1 hour but dude, within 15 hours you can at least create a post and say sorry downtime is not 2 hours downtime is 120 hours aka 5 days. And we will let you in peace next 5 days.
Like this we are visiting forums every few hours to see the progress but we see lies that downtime is 2hrs and 17 hrs later nobody says anything nothing is happening and game is down. 
Hello?!?
P.S. not to mention that I could not login entire monday yesterday into the game so that is additional 24 hours of waiting on top of the 17 hours. 

Estimated downtime is about 2 hours. We’ll keep you updated and let you know as soon as everything is back online.

Our standard weekly maintenance will be held this Wednesday (02/25) starting at 9:00 AM UTC. The game should be back up and running in 6 to 8 hours.

Patch Notes

Vault

• Fixed Vault pagination.
• Fixed Vault loading bar.
• Premium Retrieve button now correctly says "Retrieve" instead of "Discard".

Thank you for your patience.

can you explain me what's going on?????? why am i even STARTING MISSIONS ALONE AGAINST 2 ENEMIES?

Our standard weekly maintenance will be held this Thursday (02/19) starting at 9:30 AM UTC. The game should be back up and running in 6 to 8 hours.

Patch Notes

Social Changes:

• Adds Persona and Wardrobe Kiosk to the main Breakwater Marina Building.
• Adds 4 more Vault Kiosks to different floors of the main Breakwater Marina Building.
• Adds Player spawn to  the main Breakwater Marina Building.

Vault Changes:

• Now supports Gold Joker Mystery Boxes.
• Added new HUD element to show new vault items.
• Fixed an issue where you couldn't get vault data when you disconnected while requesting one.
• Added new Vault Mailbox.
• Added three Vault Mailboxes to Financial.
• Added three Vault Mailboxes to Waterfront.

Misc Changes

• UI Elements are no longer stored in a config.

Dev Comment: We're making this change so whenever we add new UI Elements we don't have to spend time and resources troubleshooting players with outdated files that they drag and drop even after updating as part of their config causing their games to crash. UI Elements are now stored in a different way which means that they can no longer be outdated or disabled via configs.

• Fixed a somewhat rare issue that caused most HUD Markers to disappear after re-logging a couple of times. 
• Fixed an issue causing the alternative Dump Truck models to use the wrong collisions.

Thank you for your patience.

It's been a while since I've done something like this, but in light of where we are at in CS, I think the community could benefit from a bit more transparency.

Simply put - Customer Support is a mess.

We tried switching to Zoho months ago, and instead of making things better, they got worse. It appears some sort of glitch in the setup of our queues caused specific types of tickets to get siphoned out of our main dashboard. It took us a bit to figure out that hundreds of players weren't being addressed properly, and once we did, we found significant bugs in the new system overall.

So at the end of March we switched back to Zendesk. It's expensive, but it works.

You guys should know that switching customer support systems isn't something we take likely. Each time we do it, the team has to backup all the history and evidence and load it up in a side tool so that we can look it all up without referring back to the original system.

If you haven't already seen the message posted at the end of March, here is it again:
 

Quote

 

Hello everyone!

 

We wanted to let you know that we’ve officially moved our support system from Zoho Desk to Zendesk. This change was made to provide a smoother, more efficient support experience for all of you!

 

If you've opened a ticket through Zoho and still need help, please reply directly to your/our last response in that email thread. This will ensure we can continue assisting you without any delays.

 

From now on, all new support tickets should be submitted through our Zendesk platform. We’re excited about this upgrade and appreciate your patience during this transition.

 

Thank you for your continued support!

 

IMPORTANT: If you haven't already, please reply directly to your/our last response by email. This will trigger our system to pull proper information over from our backup for your ticket.

Until further notice, I'm going to start posting weekly stats on where Customer Service is at.

DISCLAIMER: This week's stats look a lot better than they really are. Many players still haven't replied to their old Zoho ticket email. I'm guessing as word gets out and players read this thread, the number of tickets will jump up dramatically. Also, the oldest ticket starts the day we reactivated Zendesk. It's not the actual date of the oldest ticket because the original ticket date was lost in the transition.

TL;DR: If you want your ticket addressed, now is the perfect time to reply and bump yourself up in the queues.

STATS for 4/4/2025:
 

Oldest ticket: March 26

Total Tickets in the system: 352

Unassigned Tickets: 114

Assigned Unsolved Tickets: 165

Pending Tickets: 35

Thanks, Matt

today we're releasing our in-house Gamersfirst Anti-Cheat, we have spent the last few months pouring all available resources into the project and are excited to finally release it to the public. However, this Tech is extremely advanced and is bound to have some issues so we're going to keep a list of all known issues related to GFAC in this thread!

Additionally, if you encounter an issue related to GFAC we would like you to post about it in this thread and try to keep unnecessary chatter to a minimum as this is not a feedback thread.

Known Issues:

• Some users are unable to launch the game while steam is open. (Investigating - For now users can launch the game by closing Steam prior to opening or using the "-nosteam" launch argument together with the APB.exe located in the Binaries folder)

In your report please include the following:

• A screenshot or video of the error/issue you're encountering.
• Details on when the error/issue occurs.
• Date and Time of the issue.
• Are you using any sorts of file edits? (Configs)
• Your relevant Computer Specifications such as: 
  • Processor.
  • Graphics Card.
  • RAM.
  • What kind of drive APB is installed on. (NVME/SSD/HDD)
  • Operating System.
  • Anti-Virus software. 

We may also reach out privately to ask for more details but the above should help us track down issues so we can fix them as soon as possible!

Thank you for your cooperation.

Our standard weekly maintenance will be held this Thursday (09/25) starting at 9 AM UTC. The game should be back up and running in 8 to 10 hours.

Thank you for your patience.

Our standard weekly maintenance will be held this Monday (02/09) starting at 9 AM UTC. The game should be back up and running in 8 to 10 hours.

Introducing the Vault

The Vault is a new account-level mailbox designed to store your rewards, promotional codes (such as Twitch Drops), and ARMAS purchases until you are ready to redeem them.

Instead of items being sent directly to a specific character, all eligible rewards are now stored safely at the account level. This central hub allows you to manage your loot across your entire account. When you are ready to use an item, simply access the Vault with your chosen character to claim it.

You can read more about the new vault feature here.

Valentines Event 2026

Running from February 9th until February 25th is our yearly Valentines Day Event. Similar to previous years players will need to get kills with Valentines Day weapons to progress their Valentines Day event roles. Additionally we're going to be giving out 7 new titles throughout the event as login rewards.

Learn more about Valentines Day 2026 here.

Patch notes

• Adjusted the amount of kills required to unlock one slot and two slot weapons from the main weapon roles.
  • One slot weapons are now unlocked at Role level 2 which requires 30 kills with a weapon type. (Was 200 Kills)
  • Two slot weapons are now unlocked at Role level 8 which requires 825 Kills with a weapon type. (Was 1150 Kills)

• Slightly increased cash rewards per level for T1-4 contacts to boost APB$ income in the early game.

• Changed 0 Slot Weapon selector for completing the Basic tutorial to no longer be a selector meaning players get all basic 0 slot weapons permanently.

• Ever so slightly increased Tutorial cash rewards.

• Added 1 Slot Varzuga Rally XS vehicle as the reward for completing the Missions Tutorial.

• Added Modification package that awards 90 Day lease version of all basic rank 3 weapon mods as well as Clotting Agent 3 for completing the Missions Tutorial.

• Fixed an issue which prevented the "Join a Fightclub instance" tutorial step from working.

• Fixed an issue with the preset modifications on the Aletta/Gumball vehicles being reverted by accident in a previous patch. They should once again use Mobile Supply Unit instead of Mobile Radar Tower.

Thank you for your patience.

we will be performing scheduled infrastructure work affecting both NA and EU servers starting today at 4:15 AM UTC and estimate a downtime of 8-12 hours.

During this time, NA servers will be taken offline while we relocate and bring core infrastructure back online. Once the servers are powered up, we will begin testing and restoring services step by step, starting with basic access and districts.

Please note that servers may come back online gradually, and some instability is possible during early testing phases.

We’ll keep you updated here as progress is made and once the servers start coming back online.

Thank you for your patience!

We all know that the game is dead, and there are very few people playing. You can never have both financial and waterfront at the same time. 

So that would be the best idea. 

Our standard weekly maintenance will be held this Wednesday (01/28) starting at 9 AM UTC. The game should be back up and running in 4 to 6 hours.

Thank you for your patience.

tomorrow we will be performing scheduled infrastructure work affecting EU servers only.

Start: 9:00 AM UTC

Estimated downtime: 8-12 hours

During this time, EU servers will be taken offline while we relocate and bring core infrastructure back online. Once the servers are powered up, we will begin testing and restoring services step by step, starting with basic access and districts.

Please note that servers may come back online gradually, and some instability is possible during early testing phases.

We’ll keep you updated here as progress is made and once EU servers start coming back online.

Thank you for your patience!

Our standard weekly maintenance will be held this Wednesday (01/21) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours.

Thank you for your patience.

we're going to be restarting both worlds to resolve some of the ongoing issues. We expect this downtime to last no longer than 5 minutes.

Thank you for your patience.

Our standard weekly maintenance will be held this Wednesday (01/14) starting at 9 AM UTC. The game should be back up and running in 6 to 8 hours.

Patch Notes

• Disables Christmas 2025 and Network Compensation Event.

Note: We have sent out E-mails to the winners of the Elf Inflicted Wounds event yesterday! If you have killed an Elf please check your Inbox for the E-mail associated to your APB:Reloaded account and get back to us with your Title wishes.

Thank you for your patience.

This thread documents all Elf sightings as well as where to find them so keep an eye out for updates!