We've been doing some tuning and tweaks to Fair fight over the last few weeks. We've been automating some processes and some are still under the review of GMs. Over the next couple of weeks we'll continue to automate and tweak, to ensure that we're at a good place with removing the cheaters from the game.
During this time we've had an issue on Saturday related to Punk-buster solely. We turned off Punk-buster and reversed the bans related to this incident. This does not mean, all bans were reversed, just those related to Punk-buster having a crisis. Do NOT bother contacting support for an old Punk-buster ban, it'll remain in effect and not be removed unless you work with Punk-buster and they notify us of any false positives.
We're also putting Punk buster on hold right now, we're going to monitor the progress of the changes we've done to Fair Fight and see how things go. You can remove Punk buster safely at this time, if we decide to turn it back on you'll receive a download for the files at that time.
With fair fight automated, we’ve been continually checking on bans that are initiated via Fair Fight, to ensure that there are no false positives. While doing these checks, we've found one event that is doing a false ban. We're still identifying those accounts that had a ban triggered on them wrongly and reversing the ban. DO NOT CONTACT SUPPORT, we know who specifically was banned by this wrong trigger, and it's limited to a specific date and time period and so far 4 accounts. If your ban is released you'll be emailed from support to let you know.
Now before the tin foil hats come out and Illuminati has been confirmed, this is why we do checks and we'll continue to do so. We do not ban just to ban and when we have a ban that's done wrongly, we'll reverse it. Our goal is to have a game that doesn't have cheaters in it, but we're not stupid and know that it's virtually impossible to remove every cheater but we'll do our best to keep most out. Hopefully you've started to see the difference, or you'll start seeing a difference. One change is removing those that are cheating quicker from the game.
Last thing I wanted to mention is, over the last few days I've been helping support out with tickets. I've reviewed hundreds of bans and only 1 account had a ban reversal due to a hacked account (the player didn't provide the right information prior). I even made sure to change the wording on my reply that the ticket was escalated for a ban review. Players still choose to ignore that I changed the response and reply back whining that they're getting the same canned / automated responses. So players will still claim false bans, and I just wanted it known that maybe if you took the time out to read a response from support you'll be surprised to see some of the wording is changed and customized to your situation.