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Nexon and DE's WarRock Transfer Problem - G1 response


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#1
TechMech

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Attention Soldiers (or now that we no longer operate WarRock, I guess I will actually just say "Hi!")

This is Bjorn (i.e. TechMech), CEO of Reloaded Games and GamersFirst.com.

I am starting this new thread to make sure that the WarRock players are in fact taken care of and that you have the background on the NexonEU mess seven (almost eight) months after the transfer of WarRock to Nexon EU. Feel free to ask any questions in this thread and the team will attempt to answer them.

In short, Dream Execution and Nexon EU presumed(incorrectly) that players in WarRock US only had one single permanent gun just like in other versions of the game (such as the one operated by Nexon in Korea).This was in spite of our engineers helpfully pointing out the potential issues during the transfer itself, to no avail.

The transfer contract told us that we had to transfer all the data in the WarRock database, which meant transferring whatever information DreamExecution had designed for it to store (and their design was apparently only able to record information about one permanent gun per account). For all we knew back then Nexon EU maybe had some crazy plan to re-sell their own additional permanent guns after the transfer and simply didn't want all the old items. Turns out, in reality both they and Dream Execution potentially didn't understand how WarRock US actually worked.

WarRock players demand multiple permanent guns!

Time for some history; when GamersFirst operated WarRock we had to overcome several game issues by developing our own workarounds to problems and various customer requests.

One such fix involved extending the GamersFirst website to support multiple permanent guns connected to a single WarRock account. It was not very surprising to us that both US and EU players wanted multiple permanent guns. It seems like a pretty basic feature and in line with how other games like APB Reloaded work.

However, this design feature is in sharp contrast to the Korean version of WarRock (operated by Nexon Korea), where players almost exclusively have monthly rentals. Different market, different expectations. So in the US we extended the GamersFirst site itself to let players switch between multiple permanent guns, as long as they performed the switch on the website.

During the transfer process Dream Execution's transfer contract was incredibly clear in the language drafted by them about the data they wanted (their game database and some of the transaction history). Of course we are not permitted to send any payment detail histories so identifiable payment data was not included. Our team several times pointed out that the game took advantage of features built on the GamersFirst platform, but it's not clear if this was ever understood by either Dream Execution or Nexon EU, or simply ignored (at the time we presumed they understood the system).


Contractually deleted data

After the May 2012 transfer we kept the WarRock data intact for a few weeks, and then – per the contract – we deleted all the backups.

Six months later, in November 2012 we got the first odd question about historical player data from DE. At first we didn't understand exactly what they were asking for (and the marketing team who received the request wasn't clear what DE was asking about). In December (while we were slammed with Christmas activities), DE started contacting our marketing team again asking for more historical data. Since we no longer have a WarRock team,it was a bit of a peculiar path to get to us (and the first set of people they contacted mistakenly thought DE was asking for payment details, something we were not allowed to give out).

This month it became very clear the whole issue of multiple permanent guns had simply been overlooked by Dream Execution and Nexon EU during the transfer. It seems they didn't understand it as a feature of the US version of the game.

Since we deleted the data per the contract we now all face a dilemma. Technically and legally we actually don't have to do anything at all since we fulfilled our contract to the letter.

But, it would be really mean and unfair to all the players if we took that harsh of a stance.

So for the sake of all gamers, we are instead going to help Nexon EU as much as we can.

Digging out old data while rebuilding old purchase histories from scratch.

Our IT team has started going back through our multi-terabyte archives (some which are stored offsite for disaster protection), to see if we by any slim chance missed deleting any of the original WarRock web site data backups, and maybe if we find an old backup we might be able to get data from that. I actually don't give this approach a huge chance of working since we may have been very good at deleting the files in the first place, but our IT team is still searching through old archives to see if we missed some individual old backup somewhere.

Simultaneously our development team is going through our archived purchase and payment histories on GamersFirst and is writing code to sort out which G1 credit payments represent permanent gun purchases in WarRock (sincethe game had 7+ million accounts with billions of transactions over the years,it's a sizable chore to build up the data from the transaction side).

There are some problems with this approach, the biggest one is that it only gets data about purchases made on the website, and NOT any data for retail codes included in the original WarRock retail box from 2007 (since the retail box was not a web purchase). However, the data WILL include codes for the anniversary box (since those retail codes were actually web purchases). On Friday the development team estimated that they might be able to recreate about 85% or so of all permanent guns that were used in the game by extracting them from the payment logs (once they go through the arduous task of building the code to extract all this).

There is a minor problem with this reconstruction project however (something that Nexon EU will have to sort out on their end); players were able to link multiple WarRock accounts to a single G1 payment account. So in our purchase data we have no idea WHICH WarRock account actually received the gun after the purchase if the player had mapped multiple WarRock accounts to an individual G1 account. But we will know that one particular person's G1 account made one purchase (or whatever number of purchases that player made). So our devs are building out a purchase data set, and once they finish this dataset we will share all this with Dream Execution and Nexon EU. We don't have an estimate yet of how long this will take, nor what the cost will be in engineering time to get this done.

The 'forum wars'?

The most annoying part of this whole event is the pure arrogance from the other side (and I am hoping Nexon EU actually read this post). The postings by Nexon EU on the Nexon EU forums imply that GamersFirst somehow is sitting on this data and like a petulant kid doesn't want to share it. Nexon EU have also actively directed the players to 'spam' us with requests. That's an incredibly arrogant assumption. Also Nexon EU never once contacted us about any of this – in spite of what they may be claiming on their site. Instead they are sending their requests to DE in Korea who then are sending unclear requests to our marketing team in US. It's all a big global game of telephone.

If we had the backups readily available we'd gladly have given out copies, even though they are outside the scope of the transfer agreement.

In our opinion Nexon EU and DreamExecution royally screwed up the transfer for some of the most valuable players in the game by not understanding how those players were interacting with the game. GamersFirst is not in any way at fault in this mess and now our engineers will end up having to spend a lot of extra time to help Nexon out since they failed to realize this was a problem months ago, when the fix would have been easy to handle.


We have decided to turn their transfer problem into something positive for old WarRock permanent code buyers!

When we complete the work to reconstruct the old purchase histories, we will give this data to Nexon EU, AND we will also automatically give all G1 accounts with historical WarRock permanent gun purchases a free injection of 3200 G1 credits (which is a full $40 worth of credits)!

As long as you have correct and updated email information in your G1 account you will automatically get the free credits. You are free to spend those credits in any current or future game we service or operate! And you can go spend them while Nexon figures out how to hook up the new data to their database.

Of course we don't offer WarRock at the moment (hint-hint Dream Execution – we have a VERY nice new datacenter in Europe, and some great original WarRock GMs that could jump back in the game again, and clearly we know how this tech works) but maybe there is a future FPS on GamersFirst that you might like. You will have up to 24 months to spend your new credits.


Reconnect WarRock to GamersFirst?

On a side note, with the whole debacle of the transfer, and the apparent dramatic loss of players the game has had in its new location, we are creating an open invitation to Dream Execution to bring back WarRock to GamersFirst.

There are two ways this can be done, either we can publish it, or Nexon EU can simply federate logins with the GamersFirst platform to let the old WarRock players continue logging in to WarRock using the G1 logins and G1 payments, but play the game on Nexon's servers. So many options J. Or we can just launch our own future FPS, potentially in the APB family of games instead (hint?)

So I hope the above (quite long) explanation provides some clarity. We will work to help those other guys sort out their mess. I will update this post when our development team have finished the arduous work of reconstituting a DB of historical WarRock permanent gun purchases,credits everyone's G1 accounts, and we send over the data to Nexon.

Cheers, and I will see you in San Paro
/TechMech


[EDIT] PS: Once our dev teams are able to compile a list from purchase histories and send these to DE, from that point we have no idea what Nexon EU will do with the information. From what we can tell the game after the transition is no longer able to handle more than 1 perma gun, so not sure if this means they will take the data and overwrite the gun information they already have? I presume players need to be clear with Nexon EU about what to do, or they could add functionality to their site to support the data. In either case, that part of the resolution is clearly in their hands.

#2
colossal

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Thanks for your insight and willingness to help your old community out.

#3
colossal

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Who/why was whattheheck blocked?

whattheheck says: "good luck on the new gamerfirst connect platform."

Edited by colossal, 19 January 2013 - 11:34 PM.


#4
TechMech

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Who/why was whattheheck blocked?


As far as I know he/she is not blocked. I will ask the forum mods to look in to if there is an issue with his account.

/TM

Edit: Nevermind. It seems whattheheck has been trolling the forums under several other account names, and has been temporarily banned. I am sure the real forum mods will handle it with him (and/or he can calm down and get back his posting powers).

Edited by TechMech, 19 January 2013 - 11:49 PM.


#5
colossal

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whattheheck aka "dorkslayer" or lnfuriate on the nexon forums was the one who exposed nexon on this 8th slot issue. He questioned them hard as to why it was taking so long for players that purchased multiple 8th slot guns to be able to use them after many players had spent 100$s on them and haven't been able to use them in over half a year. Yet the transfer clause clearly stated that all items would be transferred and usable.

-side note

He was also the one that had you guys voluntarily offer refunds of unspent g1 credits.

Edited by colossal, 20 January 2013 - 12:04 AM.


#6
Korlash

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He was blocked by a moderator, I'll check in with the moderator on why he was blocked.

#7
TechMech

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whattheheck aka "dorkslayer" or lnfuriate on the nexon forums was the one who exposed nexon on this 8th slot issue. He questioned them hard as to why it was taking so long for players that purchased multiple 8th slot guns to be able to use them after many players had spent 100$s on them and haven't been able to use them in over half a year. Yet the transfer clause clearly stated that all items would be transferred and usable.


Interesting. Again I don't know his history. Our main forum mods will certainly check him out. We have no idea how Nexon is actually handling selling new 8 slots to players (since I presume they must have had to build new stuff to even allow more than a single 8-slot gun per account in the game).



#8
colossal

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Interesting. Again I don't know his history. Our main forum mods will certainly check him out. We have no idea how Nexon is actually handling selling new 8 slots to players (since I presume they must have had to build new stuff to even allow more than a single 8-slot gun per account in the game).


Sorry i must have been unclear. Nexon has not sold any new permanent 8th slot guns. I was referring to the ones that were purchased while warrock was still under gamersfirst.

Edited by colossal, 20 January 2013 - 12:10 AM.


#9
Impossibility

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Call me a weird person, please.

I've never seen you on the forums, or heard of you, but glad to see a new admin. I've been with warrock for 8 years, (don't remember my old G1 loggin)

"(...RANT against everything G1 did wrong over the past 7 years ...)" "

edit by TECHMECH: I have saved this middle part of the rant for posterity, and for the reader who is interested, we continue the dialogue for the next several posts and pages...

"/end rant"

Basically,
G1 Screwed me over so many times, I never want this game to come back to it.
Out of the KINDNESS OF YOUR HEARTS you're giving something to the old players that they paid for while with you, when all payment history should've been handled.
We were on these forums, and the NE forums when the game first went to NE, and from Day 1 the people who purchased multiple 8th slots have been flaming about it.
Soooooooooooo........... yeah.

Edited by TechMech, 20 January 2013 - 01:38 AM.


#10
colossal

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TechMech is the head honcho.

#11
TechMech

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Call me a weird person, please.

I've never seen you on the forums, or heard of you, but glad to see a new admin. I've been with warrock for 8 years, (don't remember my old G1 loggin)
[.. RANT...
Basically, G1 Screwed me over so many times, I never want this game to come back to it.


So - a few things - first of all I am the CEO of the company. I normally don't post. And mostly I have focused on APB when I have been posting.

Really sorry you have several gripes about the way the game was run back in 2007 (so you couldn't have been with the game for 8 years, since we operated it for only 5 years btw). Clearly every game company has issues, and we are no exception, but after we restructured the company last year, we have made some pretty incredible strides in improving all customer experiences.

Out of the KINDNESS OF YOUR HEARTS you're giving something to the old players that they paid for while with you, when all payment history should've been handled.


Actually - read my post to get the history. NE and DE got everything they asked for. They just never understood that there was such a thing as 'more than 1 8slot gun'. That sort of blows our mind that they didn't understand how that worked.

For the extra credits we are giving out to anyone who purchased a perma gun in WarRock, those are just to give those screwed over by NE / DE a chance to get some free items in our other games. You don't have to use them if you don't want to.

And given your current attitude (and spelling issues) you are of course welcome to stay over on the NE side.

Obviously there are people on the NE forums who disagree with you and actually want DE to give the game back to G1: I do hope DE considers giving this game back to G1 (and let's see if Nexon keeps that post up :) ).

We actually don't really need the game back. But one option that they have is that we could certainly set up account connection between the two (so you can login to the game hosted by Nexon with a G1 account). That would be interesting, though I don't think Nexon would pursue that option.

Also while we moderate the forums, we generally allow a pretty wild conversation. Again, I have no idea how things used to be when you were playing WR years ago, but we clearly are keeping it pretty reasonable nowadays.

#12
Impossibility

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TechMech is the head honcho.

Ah, well Jericho was pretty cool, next to Hyperion, coz they actually read what happened and tried to help to a degree. This wasn't even the first issue with the account,
As much as korgoth disliked me because I had a terrible way of uhhh "filtering" my words respectfully, he unbanned me when he found out what happened.
But MEH.
Glad to see a new guy has the head though.

#13
Impossibility

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So - a few things - first of all I am the CEO of the company. I normally don't post. And mostly I have focused on APB when I have been posting.

Really sorry you have several gripes about the way the game was run back in 2007 (so you couldn't have been with the game for 8 years, since we operated it for only 5 years btw). Clearly every game company has issues, and we are no exception, but after we restructured the company last year, we have made some pretty incredible strides in improving all customer experiences.



Actually - read my post to get the history. NE and DE got everything they asked for. They just never understood that there was such a thing as 'more than 1 8slot gun'.

For the extra credits we are giving out to anyone who purchased a perma gun in WarRock, those are just to give those screwed over by NE / DE a chance to get some free items in our other games. You don't have to use them if you don't want to.

And given your current attitude (and spelling issues) you are of course welcome to stay over on the NE side.

I was in closed beta..... When I was 10 years old........ In 4th grade.......
I'm 18 now... A senior in highschool... I downloaded it from FilePlanet with my step dad, and downloaded xfire in 2006 with WarRock as my first game, in beta.
I know what I'm talking about :)
And look, The CEO of the company, when I was having these issues and I tried to contact him, (I THINK IT WAS THE CEO) Was Joshua Hong, and I tried my HARDEST to get my account unblocked, since support proved my story once.
But eventually I gave up because the emails never went through.

I don't have spelling issues, It's just 2:24 am and I'm tired ;)

Oh and I was with warrock for about a year and a half before I downloaded xifre, Member Since: September 02, 2006
I was 11, almost 12 when I downloaded x-fire.

Another edit: I know it was like may-ish when I first played WarRock in 4th grade, SO MAAAYYYBBEE It was like 7 and a half years, but I know I was 10 when I first started playing, :X
Because I remember WarRock released in February of 2007 and I was all excited, when I turned 13 I went out and bought a $5 Retail card from gamestop so happy at the time

Edited by Impossibility, 20 January 2013 - 12:29 AM.


#14
TechMech

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I was in closed beta..... When I was 10 years old........ In 4th grade.......
I'm 18 now... A senior in highschool... I downloaded it from FilePlanet with my step dad, and downloaded xfire in 2006 with WarRock as my first game, in beta.
I know what I'm talking about :)


That's kind of neat. You actually grew up on WarRock (though technically you were only allowed to play it when you turned 13... since it's a 13-rated game Posted Image ).


And look, The CEO of the company, when I was having these issues and I tried to contact him, (I THINK IT WAS THE CEO) Was Joshua Hong, and I tried my HARDEST to get my account unblocked, since support proved my story once.
But eventually I gave up because the emails never went through.


That's correct. Josh stepped down about a year ago. (here is that story). The company had some wildly shifting directions early in its life, so we have worked hard to stabilize it and more than anything refocus the whole company on actually putting Gamers First (since that's after all the name of the whole experience for users :) ).


It's a bit easier to get a hold of me. Though of course I tend to mostly only address really big issues (like this one). But in either case - I hope you continue playing games and spending most of your time having fun with them (and not being frustrated by them, no matter who is publishing them).

#15
Impossibility

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That's kind of neat. You actually grew up on WarRock (though technically you were only allowed to play it when you turned 13... since it's a 13-rated game.




That's correct. Josh stepped down about a year ago. (here is that story). The company had some wildly shifting directions early in its life, so we have worked hard to stabilize it and more than anything refocus the whole company on actually putting Gamers First (since that's after all the name of the whole operation :) ).

Yeah I know... I was with it through the hacker rampage of Chapter 1.. When chapter 2 came out I was all excited coz it looked soo much more... advanced? and meh. But I always had issues with the admins, except hyperion and diva.. Idr what happened to diva :(
And yeah, I always to have to argue with people who didn't play closed beta on file planet about how long i've played, but I think my step dad said I was allowed too with parents permission? idk. I know I've spent over $20,000 in that time on G1 even with all the issues.
But I'm pretty sure it's WAAAAYYYY too late to even get my account looked at, so as much as I want to ask, I don't think it's possible anymore, from what you've said.
& I shall read this story, so far you're more like Hyperion than anyone else, didn't get all mad at me and stuff. Then again, korgoth did say I needed to learn how to filter my words respectfully >__>

edit:
OH it was my parents money not**** mine, I feel I had to say that :P XD

Edited by Impossibility, 20 January 2013 - 12:44 AM.


#16
colossal

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Its seems strange that Nexon would have DE ask the questions, when they are notoriously hard to have clear conversations with. Dorkslayer had issues reaching them and i always remember that you guys at gamersfirst always had problems contacting them and getting clear cut answers.

Edited by colossal, 20 January 2013 - 12:45 AM.


#17
Impossibility

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Its seems strange that Nexon would have DE ask the questions, when they are notoriously hard to have clear conversations with. Dorkslayer had issues reaching them and i always remember that you guys at gamersfirst always had problems contacting them and getting clear cut answers.

Well, the thing I liked about G1 was that they fought hard for us to get Permanent 8th slots, I think because KWR was so far advanced, G1 wanted "IWR" to have something they didn't, permanent 8th slots.
(I'm not sure if that's what TechMech said or not, but that's what I always felt about it.)
But when I saw all the sales and stuff I was like.. I WAS RIGHT! THEY ARE LETTING WARROCK GO HAHA >:D
Then got in trouble for saying that .__.

And I remember dorkslayer, he was the guy who had his account banned, then went to the G1 offices and demanded it was unbanned and someone look into it further and got it unbanned (I think that was him anyway?) in like 2009 xD he posted his story on the forums. It was pretty funny.

And Nexon has been getting, almost weekly updates from DE so.. Idk? Maybe DE just... likes nexon better?

Edited by Impossibility, 20 January 2013 - 12:49 AM.


#18
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It's nice to see g1 being more cooperative on this issue than Nexon, being that they're not even the publishers of the game anymore. The biggest difference between the 2 companies IMO is professionalism. All I've seen Nexon doing is trying to pin the blame on g1 and actually telling the community to do something about it, while over here, the CEO is actually taking his time to resolve the issue to the best of his ability even though he doesn't have to. I can't possibly imagine Nexon doing something like this.. so props to you, G1 :)

The offer to take back the game caught me by surprise though. I don't think it's a bad idea at all, and considering how things were reconstructed in the past year with this company, maybe DE should consider and go for it.

Posted Image
You've met a terrible fate..... haven't you?


#19
TechMech

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... so far you're more like Hyperion than anyone else, didn't get all mad at me and stuff. Then again, korgoth did say I needed to learn how to filter my words respectfully >__>

Not bad advice! Of course I don't know the history of that old account, but I will ask around next week to figure out what actually happened with it. Mostly because I am intrigued by your story and a bit curious about what happened... I will also talk to our 'head of sales' (actually she is technically the head of payment fraud, so sort of the opposite of sales :).


Feel free to come back when we release a new FPS in the future. Hopefully things will have calmed down a lot by then. And if you still have an old G1 account that did have perm WR items, then you will be able to spend your new free credits that we will be adding to your account...


Cheers,
/TM




#20
colossal

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It's nice to see g1 being more cooperative on this issue than Nexon, being that they're not even the publishers of the game anymore. The biggest difference between the 2 companies IMO is professionalism. All I've seen Nexon doing is trying to pin the blame on g1 and actually telling the community to do something about it, while over here, the CEO is actually taking his time to resolve the issue to the best of his ability even though he doesn't have to. I can't possibly imagine Nexon doing something like this.. so props to you, G1 :)

The offer to take back the game caught me by surprise though. I don't think it's a bad idea at all, and considering how things were reconstructed in the past year with this company, maybe DE should consider and go for it.


100% agree.

#21
xArcadian1x

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I wonder when will this be resolve

Edited by xArcadian1x, 20 January 2013 - 11:52 AM.


#22
TechMech

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Well, the thing I liked about G1 was that they fought hard for us to get Permanent 8th slots, I think because KWR was so far advanced, G1 wanted "IWR" to have something they didn't, permanent 8th slots. (I'm not sure if that's what TechMech said or not, but that's what I always felt about it.)

Sort of... It wasn't that it needed a 'new feature' - instead it was simply an overwhelming amount of players who requested the ability to have different permanets on the same account. So we were able to build a solution around that to make that work in response to what players actually wanted in the game. That was actually one way the company even back then tried to accomodate what players wanted (remember - putting Gamers First).


And Nexon has been getting, almost weekly updates from DE so.. Idk? Maybe DE just... likes nexon better?

Not sure DE likes them 'better' but it clearly makes it easier since they are giving them versions for both Korea and International, and both of the companies have teams in Korea. We always felt it would have benefited the game greatly to give the Korean devs more 'Western' feedback on features and changes they should adopt. Most of those suggestions never seemed to get adopted... (which was sad and a bit of a missed opportunity).




#23
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Not bad advice! Of course I don't know the history of that old account, but I will ask around next week to figure out what actually happened with it. Mostly because I am intrigued by your story and a bit curious about what happened... I will also talk to our 'head of sales' (actually she is technically the head of payment fraud, so sort of the opposite of sales :).

Feel free to come back when we release a new FPS in the future. Hopefully things will have calmed down a lot by then. And if you still have an old G1 account that did have perm WR items, then you will be able to spend your new free credits that we will be adding to your account...

Cheers,
/TM

Well, I was trying to PM you what happened, buuuut your messenger is off.

So basically, here's the story... (TECHMECH: I have read it and saved it... and edited out the public end)...

Edited by TechMech, 20 January 2013 - 01:35 AM.


#24
colossal

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Well, the thing I liked about G1 was that they fought hard for us to get Permanent 8th slots, I think because KWR was so far advanced, G1 wanted "IWR" to have something they didn't, permanent 8th slots.
(I'm not sure if that's what TechMech said or not, but that's what I always felt about it.)
But when I saw all the sales and stuff I was like.. I WAS RIGHT! THEY ARE LETTING WARROCK GO HAHA >:D
Then got in trouble for saying that .__.

And I remember dorkslayer, he was the guy who had his account banned, then went to the G1 offices and demanded it was unbanned and someone look into it further and got it unbanned (I think that was him anyway?) in like 2009 xD he posted his story on the forums. It was pretty funny.

And Nexon has been getting, almost weekly updates from DE so.. Idk? Maybe DE just... likes nexon better?


He never went to the office to have it unbanned and it never was unbanned. He was banned when he hadn't even played in several days. He spoke to Sima on the phone and through emails numerous times about that issue and the "lottery" as he called it that was being run and the issue about refunding the g1 credits. Lets just say that some of the employees know him fairly well.

#25
colossal

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Not sure DE likes them 'better' but it clearly makes it easier since they are giving them versions for both Korea and International, and both of the companies have teams in Korea. We always felt it would have benefited the game greatly to give the Korean devs more 'Western' feedback on features and changes they should adopt. Most of those suggestions never seemed to get adopted... (which was sad and a bit of a missed opportunity).


I can't tell you how many times the community requested something and Gamersfirst was like "cool idea, we'll send it to DE" and then we never heard about it again.

#26
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I can't tell you how many times the community requested something and Gamersfirst was like "cool idea, we'll send it to DE" and then we never heard about it again.

Yeah I know LOL Neume especially, he was sooo frustrated with everything xD I remember talking to him after he got canned, he was like "They tried to send requests, but it was like putting paper in a secret-entrance furnace" or something like that. I remember i kept laughing really hard

#27
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AND KORLASH
I TRIED TO PM HIM COZ SOMEONE WAS ON MY ACCOUNT, AND TRIED TO GET THEM KICKED OFF OF IT XD I HAD UHH.. Athrenrye? try to talk to Korlash while this was happening so he'd reply to my PM, when he ran Knights Online, but he was a root admin and I thought he could help :o! I still have those PM's XD

#28
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Yeah I know LOL Neume especially, he was sooo frustrated with everything xD I remember talking to him after he got canned, he was like "They tried to send requests, but it was like putting paper in a secret-entrance furnace" or something like that. I remember i kept laughing really hard

Neume really did go to bat for the game, and actually so did a lot of people on this end. But 16-hour time difference and some of the initial cultural differences made it a very hard task. I am sure both sides could have handled it better back then. However, toward the end all sides actually started behaving much better (maybe we all grow up over time), so when we finally split, that was actually pretty unfortunate. I think if we did work with DE again in the future, it would be a much different (and better) relationship.

#29
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Neume really did go to bat for the game, and actually so did a lot of people on this end. But 16-hour time difference and some of the initial cultural differences made it a very hard task. I am sure both sides could have handled it better back then. However, toward the end all sides actually started behaving much better (maybe we all grow up over time), so when we finally split, that was actually pretty unfortunate. I think if we did work with DE again in the future, it would be a much different (and better) relationship.

Yeah well, I was the guy who gave all the admins a really hard time, and caught them in booboo and they deleted my posts and temp banned me apparently, since this account is still logged in and can post?

But what's weird is, idk the password to this account, or the email, yet it auto logged me in? I haven't been on these forums in months o,O? unless this is a different account, of course >_> but i unno.

Edited by Impossibility, 20 January 2013 - 01:15 AM.


#30
TechMech

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Yeah well, I was the guy who gave all the admins a really hard time, and caught them in booboo and they deleted my posts and temp banned me apparently, since this account is still logged in and can post?

But what's weird is, idk the password to this account, or the email, yet it auto logged me in? I haven't been on these forums in months o,O? unless this is a different account, of course >_> but i unno.

Well you seem to be behaving now though... Always entertaining to have a reasonable discussion. And hopefully we can help resolve the multi-permanent-issue over the next few days and weeks.

Not sure how Nexon will actually handle it, since as far as we know, they currently have no system to handle multi-perm guns... But I guess we will see what they do after we rebuild the data for them. Maybe they all will realize it's a good feature, and they will actually add support for it. For the players' sake I hope they do.




#31
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Well you seem to be behaving now though... Always entertaining to have a reasonable discussion. And hopefully we can help resolve the multi-permanent-issue over the next few days and weeks.

Not sure how Nexon will actually handle it, since as far as we know, they currently have no system to handle multi-perm guns... But I guess we will see what they do after we rebuild the data for them. Maybe they all will realize it's a good feature, and they will actually add support for it. For the players' sake I hope they do.

Yep. You're the kind of person I actually respect, sorry for the first hateful post, i have bad blood, as you could see.

My story with my accounts in above, if you're still interested. She should remember me, I called her SOOOOO many times with issues it wasn't even funny, just say it was the texas boy. She might remember, don't want to put mah real name on the forums

I was also the person who got her to set up a voicemail, if that helps her remember lol

Edited by Impossibility, 20 January 2013 - 01:21 AM.


#32
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Yep. You're the kind of person I actually respect, sorry for the first hateful post, i have bad blood, as you could see. My story with my accounts in above, if you're still interested. She should remember me, I called her SOOOOO many times with issues it wasn't even funny, just say it was the texas boy. She might remember, don't want to put mah real name on the forums I was also the person who got her to set up a voicemail, if that helps her remember lol


Actually - I will talk to her in the near future. I am sure she remembers. Her job prior to here was at BUY.COM where she spent her time hunting down people stealing laptops and stuff (illegal purchases), and she seems to have the memory of an elephant (she never forgets things).

As far as the first post - you may want to go back to it and just keep the first and last paragraph, and then just put "(...RANT against everything G1 did wrong over the past 7 years ...)" since it's a bit over the top. And you seem to capture most of the actual important things in all your follow up posts (without all the rant). But it's up to you. You can keep it up there if you prefer (or abbreviate now that we actually have a dialogue going)...

#33
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This was a very interesting post to read, and it is nice to hear "the other side of the story". It's a shame that Gamersfirst no longer publishes Warrock, it was around the time of the transfer I was finally getting back in to it (after having a big hiatus since the k2network-brand days due to a number of reasons regarding K2 as a company e.g support; of course, since then G1 has improved tenfold, which is why I stuck around when FE moved over here lol).

Really hope that Dream Execution sees sense and resigns you as the publisher or, better yet, that you go ahead with developing your own in-house FPS. =]

(totally didn't edit my post due to it being early and misnaming the dev company)

Edited by Mansk, 20 January 2013 - 01:50 AM.

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#34
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Actually - I will talk to her in the near future. I am sure she remembers. Her job prior to here was at BUY.COM where she spent her time hunting down people stealing laptops and stuff (illegal purchases), and she seems to have the memory of an elephant (she never forgets things).

As far as the first post - you may want to go back to it and just keep the first and last paragraph, and then just put "(...RANT against everything G1 did wrong over the past 7 years ...)" since it's a bit over the top. And you seem to capture most of the actual important things in all your follow up posts (without all the rant). But it's up to you. You can keep it up there if you prefer (or abbreviate now that we actually have a dialogue going)...

Compromise? (1st post I edited) incase people want to read it.
And after you read my story, would you mind editing it, and saying I read it.
I don't want peoples knowing mah business lol

Thank you, goodsir. If you have any other questions about anything let me know, I will gladly answer them.

Edited by Impossibility, 20 January 2013 - 01:39 AM.


#35
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Actually - I will talk to her in the near future. I am sure she remembers. Her job prior to here was at BUY.COM where she spent her time hunting down people stealing laptops and stuff (illegal purchases), and she seems to have the memory of an elephant (she never forgets things).

As far as the first post - you may want to go back to it and just keep the first and last paragraph, and then just put "(...RANT against everything G1 did wrong over the past 7 years ...)" since it's a bit over the top. And you seem to capture most of the actual important things in all your follow up posts (without all the rant). But it's up to you. You can keep it up there if you prefer (or abbreviate now that we actually have a dialogue going)...

oo I bought 3 rings from buy.com..
Actually, since you're the boss, I was actually wondering if you could answer something for me,
I want to pursue a career in marketing (sales mainly, and advertising), and in june I graduate, any internships I could partake on that would help, at g1?

edit: I'm craycray not actually, on-top of, are there any internships atm? or will there be around june

Edited by Impossibility, 20 January 2013 - 01:47 AM.


#36
TechMech

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oo I bought 3 rings from buy.com..
Actually, since you're the boss, I was actually wondering if you could answer something for me,
I want to pursue a career in marketing (sales mainly, and advertising), and in june I graduate, any internships I could partake on that would help, at g1?


Wait - you went from hating on our little company, to wanting to work in the team (and yes, stranger things have happened).


LOL... at least you clearly have PASSION! That should suit you very well in marketing.


Sure, if you are actually serious (about being interested in a job or internship) you can email your information to Jobs@ReloadedInc.com . Not sure what openings we have on the marketing side, but I am sure there are some social media positions open. So worth a shot :). Maybe we can use you to collect QA issues and other things that should be fixed. We can always use help with that!

Now I have to go to bed. Far too late here :)

Nice having a debate. If you actually send in your info, I will be on the lookout for you.

/TechMech




#37
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Wait - you went from hating on our little company, to wanting to work in the team (and yes, stranger things have happened).


LOL... at least you clearly have PASSION! That should suit you very well in marketing.


Sure, if you are actually serious (about being interested in a job or internship) you can email your information to Jobs@ReloadedInc.com . Not sure what openings we have on the marketing side, but I am sure there are some social media positions open. So worth a shot :). Maybe we can use you to collect QA issues and other things that should be fixed. We can always use help with that!

Now I have to go to bed. Far too late here :)

Nice having a debate. If you actually send in your info, I will be on the lookout for you.

/TechMech

Alright sent it in.

And I have bad blood with the admins and support, not the company in general. I didn't like the game admins/game support specifically (if that wasn't obvious) however the rest of the admins were really cool to me.

And our debate was kinda funny, you're the CEO and I knew WarRock had been out longer than that :P Game made me rage so hard, all the hackers >:o (I'm assuming you've played it)

Thank's for reading my issues with what happened and stuff.
Currently, for WarRock, I am on Nexon's side, but things seem to be better here, and if there's a new WarRock team, I would love to be apart of it (or atleast a fresh, new team of people who have played it before and know how to spot a hacker, at the very least)

And thank you for rebuilding all this information for Nexon. It's really helpful to the players, and maybe it'll be worth it, if they can find a way to implement a change on the website first, while they figure out how to work an in-game feature.

#38
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I would really love to get back under G1 roof. Why? At least because I could easily contact with administrators. I could ask Jericho anytime I wanted to, on PM or mIRC - he wouldn't answer instantly but after few hours of waiting I would surely have a honest reply. Now, after 8 months of asking Nexon if they're doing something to fix the frame lag (or at least told DE about it) I can't even get an administrator reply. If you will promise to add servers in both, EU and NA then I'm surely in to this idea! Furthermore, their support works like it's being conducted by very unintelligent machines.

DE should also consider giving you rights to edit the game on your own, because after few years of practice we can say that communication between publisher and DE isn't working right that's why we've got so big amount of players loss. I think giving back WR to you is the right thing to do because NX is just about to add new 2 titles and I'm almost sure WR will lose its attention in the middle of this.

Using this opportunity, are you going to host any new games soon? I don't want to be mean, but I don't like any of your current games now, they just don't fit in my taste.

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#39
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It's all well and good asking Dream Execution to give the rights to the game back to GamersFirst, but I have to ask, why was it dropped in the first place?

Did Nexon out-bid for the contract?
Were Dream Execution unhappy with Gamers First?
Did Gamers First decide that War Rock was no longer worth it for them, so didn't renew their contract and instead poured money into ABP?

EDIT: Adding to my post. I can't speak for the relationship between players and admins as I was detached from the game for several years (I played for about a year and a half near the beginning of the game, then returned a few times in 2011 and 2012) but what I saw when I came back was pretty bad.

I played a few rounds, except every single one of them had a hacker in them.
I went on the forums to look at the situation and found that very few people were actually complaining about hackers - since when was G1's neglect in this area suddenly the 'norm'?
In fact people were arguing that their legitimate accounts were being banned. They were arguing against forum bans and how some moderators were trolls and how Gamers First has promised a Clan System but never delivered it.
And then I tried to find out when the latest content release was, but the main website only provided me with details on the endless crazy sales that were going on - red tiger camo weapons with crazy stat boosts and the like.

The state of the game certainly pointed out to me that the end had to be near.

Edited by ShezaEU, 20 January 2013 - 03:22 AM.


#40
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Hi techmech, first all I'd like to thank you for giving us your side of the story, rather than just the version which pins the blame on another company.
Here's my situation. I bought the WarRock Clan warfare: Collector's edition box (which I may point out I never recieved the physical package part of the product but alas...)
So I have a Famas retail, very happy with that. I later bought an m249 retail, which is now active on my account. The famas retail is one of the many missing weapons. To the point....I have two queries. First of all, I know for a fact that everyone who bought this version of the famas retail recieved a confirmation email which actually lists the products bought, unlike others which simply lists the G1 credits bought. Here it is:
Posted Image

Nexon have stated that they refuse (for now atleast) to accept digital proof, since its very easy to manipulate. But if you could provide some kind of payment data, in the way the GotitDone suggested in the other thread on the issue, then that should fix up ok...

But, like you mentioned, how do I ensure that A) the retail goes onto the correct account? My G1 portal account is a level 1 warrock account, which I never used for warrock and didn't transfer (as far as I know) and B) it doesnt overwrite my current m249 retail, which I much prefer. Speaking from mere guesswork, I assume Nexon will not allow 2 retails equipped at once...

Again thanks for your insight on the matter, personally I'd love it if you guys looked at the things Nexon did well (I'd be happy to list them), learnt from that and then took the game back over again, because so far Nexon has been spot on with a number of small issues, and way of on many many larger issues.


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