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Warrock problemns


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#81
aiimor

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Gamersfirst thats the last time we "The Warrockers" need ur help.
We,
The guys who payed a lot of Money for warrock over 6 Years.
The Guys who stayed at Warrock with so much Bugs and Hackers.
Please dont ignore us, the Warrock Players.


I miss the old smileys :beta: :frantic: :adoration: :chairwack: :nicethread: :elephantdance:

Edited by zarqaw0o1, 19 January 2013 - 06:58 AM.

At G1 i had M249, M134 and Famas Retail.
At Nexon i have M249, M134 and Famas Retail


#82
Tiggs

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In an agreement with Dream Execution (the Developer), Gamersfirst stopped publishing War Rock June, 2012. A smooth transition of all requested data was coordinated, sent and executed in cooperation with the developer and the new publisher for the game. Then we were explicitly asked by the Developer to DELETE all the data related to the old game. Which we did. Then 7 months later we received communications indicating that the new publisher was missing data (and it took them 6 months to realize this?).

Since we did in fact delete the databases we are having to dig in to archives to see if there in fact is any data at all left that can help out in this situation. We are going to look through our records to see if we can help reconstruct any of this, since we feel really badly for the users who have clearly been mistreated by Nexon EU and the Developer. We are not clear what if anything can be done from our side, but we will review old purchase history logs which may have SOME (but not all) the information. We still consider you, the player, a member of the G1 Family, so we will clearly try to help the other two companies out in rectifying the situation they have created.

We wish to express our sympathies for the fact that after 7 months this situation still hasn't been corrected for you, and since we no longer publish War Rock, we don’t have direct control over your experience in the game anymore.

You can contact us at 8slot@gamersfirst.com if you have any further questions about this situation, while we work to assist the other two companies with this problem.

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#83
Ben 

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Thanks for the info tiggs.

Now we can just wait and hope :nailbite:

Edited by -Ben-, 19 January 2013 - 07:30 AM.



#84
aiimor

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Or Nexon sell Retails for 30€!

Sadly nobody here is a Warrock Nexon Admin who can propose this to Nexon.
:computerbrain: :smiley_emoticons_zombie01: :elephantdance: :elephantdance: :elephantdance:

At G1 i had M249, M134 and Famas Retail.
At Nexon i have M249, M134 and Famas Retail


#85
xxxretailm60xxx

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In an agreement with Dream Execution (the Developer), Gamersfirst stopped publishing War Rock June, 2012. A smooth transition of all requested data was coordinated, sent and executed in cooperation with the developer and the new publisher for the game. Then we were explicitly asked by the Developer to DELETE all the data related to the old game. Which we did. Then 7 months later we received communications indicating that the new publisher was missing data (and it took them 6 months to realize this?).

Since we did in fact delete the databases we are having to dig in to archives to see if there in fact is any data at all left that can help out in this situation. We are going to look through our records to see if we can help reconstruct any of this, since we feel really badly for the users who have clearly been mistreated by Nexon EU and the Developer. We are not clear what if anything can be done from our side, but we will review old purchase history logs which may have SOME (but not all) the information. We still consider you, the player, a member of the G1 Family, so we will clearly try to help the other two companies out in rectifying the situation they have created.

We wish to express our sympathies for the fact that after 7 months this situation still hasn't been corrected for you, and since we no longer publish War Rock, we don’t have direct control over your experience in the game anymore.

You can contact us at 8slot@gamersfirst.com if you have any further questions about this situation, while we work to assist the other two companies with this problem.


Intresting...

I actually beleive this, it makes sence.

IF Gamersfirst don't find this info, what will then happend?

It's been a while since I was here. I decided to check up on the marketplace to see new things, and I see a million permanent guns being sold. What happened to the rarity of these weapons? I remember the times I was a proud owner of a retail (permanent 8th slot) M134 and M60. Now it's just being handed out like candy for the (I don't know if this is the right word) wealthy.


#86
Ben 

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Or Nexon sell Retails for 30€!

Sadly nobody here is a Warrock Nexon Admin who can propose this to Nexon.
:computerbrain: :smiley_emoticons_zombie01: :elephantdance: :elephantdance: :elephantdance:


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#87
aiimor

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:CoolDaddio:

Ben we need an admin too, who propose Nexon to use the nice smileys from G1 :OpIsFunny: :OpIsFunny: :OpIsFunny: :cowdance:

English dumb :ninjahotdog:

Edited by aiimor, 19 January 2013 - 07:43 AM.

At G1 i had M249, M134 and Famas Retail.
At Nexon i have M249, M134 and Famas Retail


#88
darkdragon4me

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In an agreement with Dream Execution (the Developer), Gamersfirst stopped publishing War Rock June, 2012. A smooth transition of all requested data was coordinated, sent and executed in cooperation with the developer and the new publisher for the game. Then we were explicitly asked by the Developer to DELETE all the data related to the old game. Which we did. Then 7 months later we received communications indicating that the new publisher was missing data (and it took them 6 months to realize this?).

Since we did in fact delete the databases we are having to dig in to archives to see if there in fact is any data at all left that can help out in this situation. We are going to look through our records to see if we can help reconstruct any of this, since we feel really badly for the users who have clearly been mistreated by Nexon EU and the Developer. We are not clear what if anything can be done from our side, but we will review old purchase history logs which may have SOME (but not all) the information. We still consider you, the player, a member of the G1 Family, so we will clearly try to help the other two companies out in rectifying the situation they have created.

We wish to express our sympathies for the fact that after 7 months this situation still hasn't been corrected for you, and since we no longer publish War Rock, we don’t have direct control over your experience in the game anymore.

You can contact us at 8slot@gamersfirst.com if you have any further questions about this situation, while we work to assist the other two companies with this problem.


Because Nexon is so bad as an hoster ...


thanks for the info.

#89
Ben 

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Because Nexon is so bad as an hoster ...


thanks for the info.


Now you say bad ect, but it change nothing - nexon is the hoster for the next years.

We talk about the retails, and not how bad a company is, xyoops.

Sorry but you talk just like a kid now.

Edited by -Ben-, 19 January 2013 - 08:26 AM.



#90
darkdragon4me

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Now you say bad ect, but it change nothing - nexon is the hoster for the next years.

We talk about the retails, and not how bad a company is, xyoops.

Sorry but you talk just like a kid now.

lol

But hey since you are an Nexon Admin, [GM]NX Ares of course you just hate when someone is talking bad about Nexon...

Well in this forums you CANT delete my reply.

And read what i wrote, i was replying to Tiggs, its not normal an company taking so much time to realise this situation, and now its suppose to be the players to resolve this situation???

And.... im not "talking bad" , just stating my opinion...

i really missed G1 !

Edited by darkdragon4me, 19 January 2013 - 08:35 AM.


#91
Ben 

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lol

But hey since you are an Nexon Admin, [GM]NX Ares of course you just hate when someone is talking bad about Nexon...

Well in this forums you CANT delete my reply.

And read what i wrote, i was replying to Tiggs, its not normal an company taking so much time to realise this situation, and now its suppose to be the players to resolve this situation???

And.... im not "talking bad" , just stating my opinion...

i really missed G1 !


Yes of course you can say your point of view but the main part is that G1 betrayed themselve they said they have transfered the "game data" to DE but the retails were "web-based data" - there is nothing more to say ...ohh wait...

I was in Korea with Calosoma etc. and he told me how it's going on at G1 ;)

Edited by -Ben-, 19 January 2013 - 08:42 AM.



#92
Paull

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I was in Korea with Calosoma etc. and he told me how it's going on at G1 ;)


Wow, that's so kind from you to reveal this kind of discussions. I'm sure, everyone will trust you in the future.

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#93
darkdragon4me

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Man in 5 years never had an problem with the G1 support, i REALLY dont believe G1 did this on purpose (like some "people" are trying to make others believe)

And IF there was an mystaque, i'm forced to blame more Nexon, cause they didnt check this matter in usefull time, c'mon is this an Joke?
After ALL THIS MONTHS, and ONLY cause me and other players harassed Nexon for an answer, and no more time for empty promisses...

AND NOW, Nexon is asking Players to resolve this situation by contacting (spamming) the G1 support, FB page and twitter ?

Yeah thats nice.
One company is saying "Go to our rival FB page/twitter/ and Support system" and spamm them for an answer.


.............

NEXON is the one, that needs to resolve this mess, not we (the players)

#94
gotitdone

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In an agreement with Dream Execution (the Developer), Gamersfirst stopped publishing War Rock June, 2012. A smooth transition of all requested data was coordinated, sent and executed in cooperation with the developer and the new publisher for the game. Then we were explicitly asked by the Developer to DELETE all the data related to the old game. Which we did. Then 7 months later we received communications indicating that the new publisher was missing data (and it took them 6 months to realize this?).

Since we did in fact delete the databases we are having to dig in to archives to see if there in fact is any data at all left that can help out in this situation. We are going to look through our records to see if we can help reconstruct any of this, since we feel really badly for the users who have clearly been mistreated by Nexon EU and the Developer. We are not clear what if anything can be done from our side, but we will review old purchase history logs which may have SOME (but not all) the information. We still consider you, the player, a member of the G1 Family, so we will clearly try to help the other two companies out in rectifying the situation they have created.

We wish to express our sympathies for the fact that after 7 months this situation still hasn't been corrected for you, and since we no longer publish War Rock, we don’t have direct control over your experience in the game anymore.

You can contact us at 8slot@gamersfirst.com if you have any further questions about this situation, while we work to assist the other two companies with this problem.

Can the information be constructed on an individual basis? For instance a player could submit a ticket with their information and be verified with your purchase records and individually forwarded to Nexon. While this may be time consuming I would think there are not all that many active players who would fall under this category.

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#95
lohawk3

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Could you tell me when it was that K 2 deleted the data? After Migration was it days weeks months?

It was after the migration that, G1 was asked by DE to delete any remaining data related to the game. Tiggs clearly stated this in his post..

As far as this whole situation goes, all 3 companies are at fault here. G1 for not handing over "ALL" the player information, Nexon for taking a crapload of time to tell us that the retail data wasn't received (causing even more problems), and DE for not realizing that the retail information wasn't handed over.

@aiimor: As many people have stated out before in the Nexon forums, WHY would you want to pay for something that you've already paid for but lost because of the publisher's/developer's mistake? You're only willing to give them more $$, which is probably exactly the goal of all of this...

Edited by lohawk3, 19 January 2013 - 08:54 AM.

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#96
Frap

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Can the information be constructed on an individual basis? For instance a player could submit a ticket with their information and be verified with your purchase records and individually forwarded to Nexon. While this may be time consuming I would think there are not all that many active players who would fall under this category.

Interesting, I personally have email proof of purchase of a Famas retail, which lists all the items I should have owned (not just that I bought G1 credits). Now Nexon won't accept this due to the possiblity of fabrication, but when matched with G1's purchase records surely would checkout...

#97
lohawk3

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This does not make sense, someone is not providing the correct version of the story. Nexon is trying to make it sound like either theirs or Dream execution's attorneys have been working on retreiving this information from K2 Network for some time and that K2 Network have refused to co-operate. In addition I was on the telephone with Sima Demaree and it was AFTER the mogration and she was able to "look up" account details.

I am not saying you are incorrect nor am I trying to indicate that you may be withholding information. Just something between what I have been reading and what you have said does not add up.



It all adds up to me...

Nexon didn't receive the retail data from DE, so they worked together to find the lost information in the databases available to them, but couldn't. Figuring it was still in the possession of G1, they were contacted after 6-7 months (lol) but were unsuccessful in retrieving the data. Reason being, G1 had already deleted all warrock reamining data by the request of DE.

Surely there's more to the story, but this is what i've understood from everything that has been going on..

Edited by lohawk3, 19 January 2013 - 09:19 AM.

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#98
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.
If you read the post by Nexon staff they are making it very clear that they beleive K2 Network was non-cooperative. If they already believed the information was deleted then there would no point in them asking the players to put pressure on K2 Network.


So as I have said, the stories do not add up.

Correct, and in addition I really don't see why K2 would withhold the information. I imagine, had Nexon contacted them and they had the information, that they would had given it to them, why would they not? Certainly makes me think that Nexon are refusing to tell players something...

Only reason that springs to mind is that K2 sold retails without the permission of D.E (who didnt like them), which seems quite far fetched to me.

Edited by Frap, 19 January 2013 - 09:29 AM.


#99
lohawk3

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In addition I was on the telephone with Sima Demaree and it was AFTER the migration and she was able to "look up" account details. I also know that a courier from Dream Execution physically came and picked up the player database. It was after that even and she was still able to look into player information. So obviously K2 had a copy at that time.




Based on actual face value Tiggs story is not accurate either unless a time frame can be established as to when the deletion took place.


I think i see where you're getting at.. I guess you're right.

The time the data got deleted can reveal a lot.

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#100
Yallentins

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Sounds bad..

Let's hope.. :pray:

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#101
Firegoone

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It's nice to see how the virus of government policy has also affected the game companies.



It is very sad and shabby this.You will not see a penny from me more (Gamersfirst)



#102
Frap

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Any updates on the situation Tiggs?

#103
ninjap0wz

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Nexon announced that they already tried hard to get the data. They communicated with D.E.; D.E. to G1 and the other way round but G1 never was able or never wanted to hand over the requested data to both Nexon and DreamExecution.

So Nexon knew about this issue quit early, but they did not inform us the community because they thought they get this issue resolved without the help of their community.

So they send their whole community to beleaguer G1. I understand all the information went to DE during the purchase, but why hasn't Nexon attempted to contact G1 directly? From what you explained, it sounds extremely plausible that they did not do so.

All this again coming after the transaction having been completed for 8 months. Poor handling on Nexon's part. Shows how unorganized and quite frankly unprofessionally they have been handling this whole situation.

At any rate, best of luck to you guys.

In addition Gamersfirst after a bit of negotiation agreed to refund any unused G1 credits to players that left to go to Nexon upon request. Excatly how were they going to accomplish this if they deleted the data?

That may have been so at that particular point in time, but you must realize 3/4's of a year has passed since the transaction. The issue was skimmed over for that period of time leading G1 to believe the transition between publishers had gone smoothly. It was Nexon's job to ensure they had obtained all data pertaining to what was in the agreement.
DE requested that G1 delete all remaining data they had for the game, which they did. It is unreasonable to be pinning the blame on the company that essentially did what they were told, while the other 2 pretty much screwed up horribly.

Might I add the use of different font sizes in your posts is unnecessary and extremely annoying. I, myself can read just fine without the assistance.

Intresting...

I actually beleive this, it makes sence.

IF Gamersfirst don't find this info, what will then happend?

My guess, the users will be left without the retails. If that is the case, it would be in Nexons best interest to compensate these players somehow or else deteriorate the relationship they have with the community even further.

Edited by ninjap0wz, 19 January 2013 - 01:33 PM.


#104
ninjap0wz

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It is obvious that you did not actually read before you posted. It clearly says that within a week they contacted G1 and did so multiple times and G1 refused to co-operate. This is a much different version than what you have just portrayed .

I understand that does not make it true. But at least read before writing please

It appears as if you are extremely biased. Here, let me help you out bud.

In an agreement with Dream Execution (the Developer), Gamersfirst stopped publishing War Rock June, 2012. A smooth transition of all requested data was coordinated, sent and executed in cooperation with the developer and the new publisher for the game. Then we were explicitly asked by the Developer to DELETE all the data related to the old game. Which we did. Then 7 months later we received communications indicating that the new publisher was missing data (and it took them 6 months to realize this?).



#105
TechMech

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Whoa - alright kids - I am going to create a new thread (and I will link to it from here) so I can give you a pretty complete account of what happened 7 (or now almost 8) months ago with this whole mess. I will add a link to it from this post (so stay tuned).

Here is the link to the updated thread (and post) - feel free to go here to discuss:


http://forums.gamersfirst.com/topic/307978-nexon-and-des-warrock-transfer-problem-g1-response/


Bjorn /TechMech (CEO of Reloaded Games, parent company of GamersFirst.com)

Edited by TechMech, 19 January 2013 - 11:04 PM.
added link to new thread



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