[Raiden]

Hey guys,

We are trying to make a consolidated list of issues that you are facing during this transfer. Since many are all over the forum, it is a little difficult to track them all.

Please post your issues in this thread and we will forward them to HBS and T3. Please provide as much info as possible while posting them.

This thread is not just for issues. You can also post your questions and concerns as well. You may also post any ideas related to the game that you want HBS to hear.

Our contact from HBS will be checking this thread periodically and will try to resolve them.

[Helion]

I've been getting "Information is incorrect,please check again " whenever i input my info and i'm guessing it's because my current email isn't the one i used when i first signed up for sword of the new world and i can't for the life of me even remember what it could even be.

I sent a ticket/mail to them a few days ago and i replied back but i still haven't received anything after that and seeing how much people sent in tickets for their blank gears i'm afraid mines is buried under them..

[kliever]

i dont know my K2 emial from 2007 i think, before transer i talked to G1 if they can give it to me and first they told me that my game acc is NOT linked to G1, i think they failed to link it when they merged with k2, but it was okay, becaus i could play... but now i need it for my transfer... first answer from T3 said i have to contact G1, so i did it and they told me i have to talk with T3 (oh my!)
so i send ticket t T3 and still no aswer

[Jibrille]

Raiden, thank you so much, it seems you are the only one caring, really! We didn't receive ANY heads up from T3 about our issues (blank equip and transfer accounts) and that's really depressing.

I can't transfer my alt, it says information incorrect. Though I'm 99% sure I got right e-mail, acc name and password (I also can log into G1 with it and as far as I can remember I never changed my mail). Of course I tried some alternative mails and passwords but it never helped. It might be as well cause the family lvl was 5 (but we were told this should be enough AND another (useless) alt of mine got transferred even it was below famlvl 5).

Ah yes and all unequipped items (weapons, armors, acessory) became statless.

This post has been edited by Jibrille: 15 January 2013 - 07:33 AM

[VantzmartS]

Raiden my question:

Why were we told that if your account is family level 5 or greater, it will transfer?

There is zero accounts at level 5 transferring, ti seems they had to be level 6 -.-

Anyway this can be fixed...T3 does not seem to want to reply to it...

Some people had tons of alts with tons of goodies, and poof, did not go through because we were told characters less than level 5 (not including 5) would not go through, but it seems any accounts level 5, did not go through.

This post has been edited by VantzmartS: 15 January 2013 - 08:23 AM

[Killerz297]

1) Are the glitched family names going to get fixed?
2) Can someone make an official statement on weapon stat fixes?
3) Is G1 going to admit responsibility for errors?

VantzmartS, on 15 January 2013 - 08:22 AM, said:

Raiden my question:

Why were we told that if your account is family level 5 or greater, it will transfer?

There is zero accounts at level 5 transferring, ti seems they had to be level 6 -.-

Anyway this can be fixed...T3 does not seem to want to reply to it...

Some people had tons of alts with tons of goodies, and poof, did not go through because we were told characters less than level 5 (not including 5) would not go through, but it seems any accounts level 5, did not go through.

^


I lost billions on this.

[Vana]

Hey man,
Any chance you could rely just how serious this blank equip thing is?

I just do not think these guys understand how much of a pressing issue it is....

[Agent00F]

I cant switch faction from Esmer(Dron) to Souvern(Saha) The quest is bugged and long and got reset for me during xfer somehow.


Also part 2 of 5 element otite is bugged I cant complete it the one required to talk to lionel.



Also please tell HBS to get rid of sage necklaces we got from previous event its ruining pvp I personally saw some one with a couple dozen.

This post has been edited by Agent00F: 15 January 2013 - 09:32 AM

[FairyTale]

Yeah Raiden, my alt lvl 5 didnt make it as well =( not like i lost billions but i would like to have it anyway >.< So far its the only problem I've got about transfer. The other problems are after transfer.

I have 2 loe ar 32 on my mains account, both were in the vault and both are black, I have no idea what the stats were lol I remember one of them had some blues and AR +3 and the other one had a Racial. One +4 and one +5 (they didnt lose the upgrade just the mod). Just dont ask me which one had which stats.

Maybe, I said maybe, I have a screenshot from them, cause I always take screenshots when I craft, mod something or buy something, but I always take screenshot for everything lol I have like 20k screenshots to go thru to try to find this loe's screenshots.

And I've created a clan (faction after tranfer) on an alt account, I am the leader, It shows my alt as leader but it has 3 ghosts on it, all the 3 are in TheOne clan, I cant kick them out because It says "Faction does not exist". My friend has a similar problem, but the clan he created shows another person as leader and this person is also on TheOne clan o_O

Anyway I am glad you are still willing to help us.

xoxo

This post has been edited by FairyTale: 15 January 2013 - 09:35 AM

[Synethic]

any statement to our missing mods from weapons?

having around 150 clean items..

[Wurmheart]

nvm, it's resolved now.

This post has been edited by Wurmheart: 16 January 2013 - 07:08 AM

[+Richelieu+]

First of all. THANK YOU RAIDEN AND G1 for wanting to solve this for us.

I got two issues myself.

Issue 1: Blank Gear on all my weapons/armors etc. All the stats it had before the merger are gone

Issue 2: Now this is a personal problem as in not everybody is experiencing it but very important to me. My alt account called: 'myfirstalt1' that is family level 5 did not get transfered. This account happens to hold all of my important gear and items. It is imperative he gets transfered. I have agreed G1 to send the data over to T3FUN sometime around December. But ever since I am trying to make the transfer successful on a daily base. I keep getting the 'information is incorrect' error and it drives me crazy. I think what should happen is collecting all the family level 5 families and send that date over to T3FUN asap, so I and others can complete our transfer.

Thanks again Raiden and your team for aiding us in this.

EDIT: Some information
Main T3FUN account: Novalitus - koen_kosman@yahoo.com
Alt T3FUN account: Mistress9 - adam.1989.boy@hotmail.com
The 'Mistress9' accoult should be holding 'myfirstalt1' that is currently a level 5 family still on the G1 servers.

This post has been edited by +Richelieu+: 15 January 2013 - 12:56 PM

[fu7]

Hi help me in my account this T3fun more active before I signed and she was not transferred over to my current account, I use in-game command / Profile and my account is active most can not login please help me.

[maoster]

mostly just the gear mod issue.... its kinda silly

[Nillan]

• Pretty much mods on weapons/armor that were in vault are blank stated.
  
• Christmas boxes that you can receive from Santa Nunez never transfer over.
  
• Trade Lock no longer working.
  
• When I logged in my alt and main I notice that items that were in my vault were somehow in my inventory. I made sure that I had no weapons/armor on either account left in my inventory and move them to my vault..

This post has been edited by Nillan: 17 January 2013 - 07:42 AM

[Nay]

Dunno about everyone, but in my case my WH account didnt transfer, it did contain cshop stuff and such but was not fam lvl 5

Then the biggest issue is the unmodded gears i guess >_>

[Hyrenapth]

1) Cant transfer very old K2 account linked to G1 account ( old account wich existed before G1 took care of sword 2)

2) cant transfer 2 accounts because I cant remember the original email linked to them, they are currently linked to new ones wich are not recognized at the transfer.

3) All my gear lost their enchantments.

This post has been edited by Hyrenapth: 15 January 2013 - 03:15 PM

[Aionx]

Suggestion to T3fun: Allow ways to edit or delete mail inquiries, like how we can edit our support tickets here.

[wolpertinger]

ya im missing some lvl 5 alts. they had all my quest mats + all my rings and costumes. i really need them all >_>
and ofc blank gear. XD but im getting around ok w/o it for the time being...not that i dont want my gear back or anything! JUST SAYING!

p.s. i miss u guys (not the company, the employees)!

This post has been edited by wolpertinger: 15 January 2013 - 03:55 PM

[Ultima2]

As many others are saying, all weapons being blank is a huge pain, but besides that, I am having one major problem. While transferring an alt of mine, while the account transferred just fine, the most recent family did not. My most recent family, along with a myriad of items, both regular and CS, were lost, along with the family name and all characters, replaced with a family name I had deleted literally years ago, with nothing but a single level 1 fighter, the original character made with that family. Please do something about this, the loss of that account and all the items on it is detrimental to me to continue playing this game. Thank you for the continued support and assistance with us players of this game even though you are no longer the publisher in charge. Relevant account information below:

G1 account username: samersch
New T3 account username: Ultima004