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#1 Vivianne Posted: 02 May 2012 - 03:18 PM Edited: 18 May 2012 - 09:26 AM

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So after playing this morning and wandering off, I returned now and lurked at the forums, to find out they sent the rebate cash back. So I decided to go ahead and purchase a new Cisco kit from Armas over the browser. I hop on ingame, happily retrieve my parts and I get the surprise as soon as I open up the garage and see I've got none of my 11 cars other than the Espacio. As I go out of it, I realize I had $0 APB cash, and my character modifications/equipment that I had equipped all disappeared as well, except for those I had in the locker...?

My weapons are intact and so are all their modifications, but I don't get it! I found it weird I had to accept the agreement when I logged on again just now, but still having many valuable things I can't tell whether I got strangely hacked or something went loose after they sent the rebate! >_<;

Did anyone else lose anything? Or should I go cry in a corner now? T^T


Update:

I left this thread hanging, but I'm updating it now since I wanted to let people know that if their accounts were really compromised and stripped of their belongings without having done anything against the ToS (Account sharing, using third-party apps, etc) they can recover their stuff through support. They will also take care of the issue fairly quick (It took me 5 days to get my items back, it's quite comprehensible since I'm positive I was among the first victims of these acts).

So as I've said, don't lose hope! It's frustrating and it's really worrying going through something like this, but in the end you'll have what belongs to you back, just don't panic, keep it polite and honest! P:

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    #2 Serthure Posted: 02 May 2012 - 03:25 PM

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    So after playing this morning and wandering off, I returned now and lurked at the forums, to find out they sent the rebate cash back. So I decided to go ahead and purchase a new Cisco kit from Armas over the browser. I hop on ingame, happily retrieve my parts and I get the surprise as soon as I open up the garage and see I've got none of my 11 cars other than the Espacio. As I go out of it, I realize I had $0 APB cash, and my character modifications/equipment that I had equipped all disappeared as well, except for those I had in the locker...?

    My weapons are intact and so are all their modifications, but I don't get it! I found it weird I had to accept the agreement when I logged on again just now, but still having many valuable things I can't tell whether I got strangely hacked or something went loose after they sent the rebate! >_<;

    Did anyone else lose anything? Or should I go cry in a corner now? T^T



    Someone accessed your account, that happens when a different IP accesses your account.

      #3 YumaKirosaki Posted: 02 May 2012 - 03:26 PM

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      I also got my rebate, and bought something. Didn't lose any of my stuff though, nor could I see why buying something on ARMAs would cause that to happen. Sounds like your account was compromised.

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        #4 Vivianne Posted: 02 May 2012 - 03:52 PM Edited: 02 May 2012 - 04:04 PM

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        It's really strange, I've done nothing out of the ordinary, and I don't understand why anyone would be interested in Lvl.1 character equipment and leave all the Lvl.3 weapon modifications...?

        I wouldn't be surprised if it relates to any of the cheaters or the hacker I ended up facing this morning...
        But I already sent a ticket, here's me really hoping I get to recover all my hard worked cash and customized vehicles...

        Thanks for the replies guys. T^T

        EDIT:
        Actually something curious did happen this morning before I could start playing:

        Same, and after closing APB, my antivirus saw PunkBuster as a threat and killed it...

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        Punkbuster isn't useful anyway :P

        Back on topic - I like how in well-managed games, we'd probably have had a dev response withing 10 minutes of the issue occurring and not have to sit here scratching our heads speculating for the last hour.


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        fml.


        All I did was unblock punkbuster from AVG and I could play again... Could this relate somehow? Ahhhh this is so... ughk. >_<

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          #5 Serthure Posted: 02 May 2012 - 04:34 PM

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          The only thing I can think about is the account compromised option. I mean, you could've been phished, or something like that.. just change the password, and if your most important equipment is safe, then carry on I suppose..

            #6 OUTFOXEM Posted: 02 May 2012 - 04:43 PM

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            Serthure is right. If you had to accept the agreement again then that means someone else accessed your account, sorry to say. I'm not sure they'll give you your points back. In fact, I've even heard of people losing their accounts because someone else hacked them.

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              #7 Vivianne Posted: 03 May 2012 - 09:52 AM

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              Serthure is right. If you had to accept the agreement again then that means someone else accessed your account, sorry to say. I'm not sure they'll give you your points back. In fact, I've even heard of people losing their accounts because someone else hacked them.


              Well that is correct, as support just reached me letting me know they are currently not performing any rollbacks or recovery on in-game items, only productive thing they managed to do was change my login ID. I've heard terrible stories about support myself and ironically, the same day this happened, I was actually thinking of how grateful I was that no one had done anything rude towards me, knowing how terrible this community can be. At this point I can only hope my cash was taken by some poor asian gold farmer desperately seeking to earn a few coins to get something to eat and survive another day, because honestly for anyone else to pull such a jerk move over a game is insulting to mankind...

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                #8 Archsonic Posted: 03 May 2012 - 09:58 AM Edited: 03 May 2012 - 10:28 AM

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                This happened to a friend of mine recently, but they deleted all his characters on the account instead. He was/is devastated :(
                I can bet my money on that it is something cheaters can do, I'm sure they can somehow get your IP via the game and do this if they're nerdy enough.

                To all the naysayers, how come they only gosh darn up your APB account , without touching all your other accounts and files?
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                  #9 Vivianne Posted: 03 May 2012 - 12:59 PM

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                  This happened to a friend of mine recently, but they deleted all his characters on the account instead. He was/is devastated :(
                  I can bet my money on that it is something cheaters can do, I'm sure they can somehow get your IP via the game and do this if they're nerdy enough.

                  To all the naysayers, how come they only gosh darn up your APB account , without touching all your other accounts and files?


                  The only reason I can put up with all of this is because even with the huge ratio of jerks in this community, I've got friends I have a blast of fun with playing this. I try to build up myself and start once again, but I end up getting depressed nearly instantly. I guess I'm grateful at least I got to keep my character...

                  I also believe the cheaters have a way to get in through the game, as I've said, never before shared account details, never gone to any 'funny' site nor done anything out of the usual. The only rare things is, as I mentioned before, Punkbuster acting up the same morning I played of the day I got hacked. Could they be using Punkbuster as a medium to reach one's system?

                  I don't know but overall it feels pretty ironic that I used to have so much APB cash I'd gift mods and vehicles away and now I don't even have enough to purchase my own bullets...

                  At this point my hope was to score a Sitting Duck from the box and sell it for APB cash. But after giving it some thought, I've never earned anything from gachas, so it'll likely be a waste of the rebate money. T^T

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                    #10 toothpasteDEAN Posted: 03 May 2012 - 02:05 PM

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                    this is why you shouldn't talk in district/whisper people after missions..just pretend like it isn't there and exist inthe safety of anonymity.

                    you never know that one person you piss off online could take it WAY too far end up at your front door with a knife or some crap.
                    (ive heard stories) :X

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                      #11 DeanGrey Posted: 03 May 2012 - 02:18 PM

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                      I thought you were going to ask if anyone else hates vague topic titles. :P

                      I had one though I guess I can contribute. You say AVG blocked punkbuster and you unblocked it I am guessing. I am wandering, was there an AVG update at the time of this? If not, and AVG had not changed, maybe it was not actually punkbuster you were unblocking but something malicious instead? Either way, good luck and sorry for your troubles.

                        #12 Noob_Guardian Posted: 03 May 2012 - 02:27 PM

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                        It's really strange, I've done nothing out of the ordinary, and I don't understand why anyone would be interested in Lvl.1 character equipment and leave all the Lvl.3 weapon modifications...?

                        I wouldn't be surprised if it relates to any of the cheaters or the hacker I ended up facing this morning...
                        But I already sent a ticket, here's me really hoping I get to recover all my hard worked cash and customized vehicles...

                        Thanks for the replies guys. T^T

                        EDIT:
                        Actually something curious did happen this morning before I could start playing:





                        All I did was unblock punkbuster from AVG and I could play again... Could this relate somehow? Ahhhh this is so... ughk. >_<


                        This happened to me to fix it uninstall PB and reinsstall using the launcher i don't know why but AVG did that to me and it took me 3 hours t find out how to fix it. From looking at a pnkbsteraprogram thread but yeah

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                          #13 Serthure Posted: 03 May 2012 - 02:15 PM Edited: 03 May 2012 - 02:43 PM

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                          This happened to a friend of mine recently, but they deleted all his characters on the account instead.



                          One thing to prevent this and some other problems:

                          Every account has an associated e-mail with them, right?

                          That means that any serious player will use their regular e-mail to be in touch with their account (payment bills, etc).


                          Something Nexon just made to avoid this kind of stuff was to implement a cool-down on character deletion.
                          Meaning, after you choose to delete the character, you have 7 days until it is actually deleted, letting you cancel at any time, and not letting you by-pass the timer.

                          For APB, this could work with, if any character has/had any ARMAS item on them, they will take 7 times to delete, otherwise they'll take 1-3 days.
                          This could also be implemented to Permanent or 30-day version weapons from ARMAS. For permanent weapons, you will have to wait 7 days until it is deleted, with option to cancel any time (effectively preventing mis-deletions). For temporary weapons with days on it, 3 days until deletion should be enough.

                          On top of this, to stick with the e-mail thing, there should be an account option that'll e-mail warn you everytime an important deletion is attempted (permanent weapons, character that have/had ARMAS stuff on it).

                          It's a simple implementation I guess.

                            #14 The Rogue Wolf Posted: 03 May 2012 - 02:53 PM

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                            On top of Serthure's suggestion, I would recommend that G1 implement a couple of other common-sense procedures: A temporary maximum-login-attempt lockout with Email alert (to prevent brute-force password breaking) and some sort of security check when your account is accessed by an IP significantly different than your usual one. I don't know if the first one is already implemented or not, but nothing I've seen suggests that it is.

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                              #15 Serthure Posted: 03 May 2012 - 02:56 PM

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                              On top of Serthure's suggestion, I would recommend that G1 implement a couple of other common-sense procedures: A temporary maximum-login-attempt lockout with Email alert (to prevent brute-force password breaking) and some sort of security check when your account is accessed by an IP significantly different than your usual one. I don't know if the first one is already implemented or not, but nothing I've seen suggests that it is.


                              Yeah, something like Facebook code thingy (there's an option to SMS you a code everytime an IP your acc doesn't recognize)

                                #16 Ydiss Posted: 03 May 2012 - 02:40 PM

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                                Steam's security check when logging onto a new PC is great. So long as you don't have your email compromised, anyone attempting to log into your account can't complete the security checks.

                                  #17 gotitdone Posted: 03 May 2012 - 02:57 PM

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                                  This happened to a friend of mine recently, but they deleted all his characters on the account instead. He was/is devastated :(
                                  I can bet my money on that it is something cheaters can do, I'm sure they can somehow get your IP via the game and do this if they're nerdy enough.

                                  To all the naysayers, how come they only gosh darn up your APB account , without touching all your other accounts and files?

                                  I am looking at your IP now...but it does me no good if I wanted to access your account.

                                  People who lose control of their accounts are people who share their account info with others, fall for a scam or downloaded a keylogger that was piggybacked to their free hack.

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                                    #18 Vivianne Posted: 03 May 2012 - 04:22 PM

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                                    One thing to prevent this and some other problems:

                                    Every account has an associated e-mail with them, right?

                                    That means that any serious player will use their regular e-mail to be in touch with their account (payment bills, etc).


                                    Something Nexon just made to avoid this kind of stuff was to implement a cool-down on character deletion.
                                    Meaning, after you choose to delete the character, you have 7 days until it is actually deleted, letting you cancel at any time, and not letting you by-pass the timer.

                                    For APB, this could work with, if any character has/had any ARMAS item on them, they will take 7 times to delete, otherwise they'll take 1-3 days.
                                    This could also be implemented to Permanent or 30-day version weapons from ARMAS. For permanent weapons, you will have to wait 7 days until it is deleted, with option to cancel any time (effectively preventing mis-deletions). For temporary weapons with days on it, 3 days until deletion should be enough.

                                    On top of this, to stick with the e-mail thing, there should be an account option that'll e-mail warn you everytime an important deletion is attempted (permanent weapons, character that have/had ARMAS stuff on it).

                                    It's a simple implementation I guess.

                                    On top of Serthure's suggestion, I would recommend that G1 implement a couple of other common-sense procedures: A temporary maximum-login-attempt lockout with Email alert (to prevent brute-force password breaking) and some sort of security check when your account is accessed by an IP significantly different than your usual one. I don't know if the first one is already implemented or not, but nothing I've seen suggests that it is.


                                    I do agree, the intrusion was so silent I've had a hard time believing someone could jack into someone's else account so quietly. If your login is from a different and/or rather distant IP location, you are sent a confirmation mail to your email address titled "Logging attempt from different IP address". That should be enough to get you moving with the fact your account has been compromised and you have to take action as soon as possible.

                                    Steam's security check when logging onto a new PC is great. So long as you don't have your email compromised, anyone attempting to log into your account can't complete the security checks.


                                    Although I use Steam, I don't have it linked to APB. >.<

                                    I am looking at your IP now...but it does me no good if I wanted to access your account.

                                    People who lose control of their accounts are people who share their account info with others, fall for a scam or downloaded a keylogger that was piggybacked to their free hack.


                                    Unless this post was entirely directed at Schneider, I find it very offensive you mention this after I've already cleared those points not being related to the way my account was compromised. I've been playing with G1 since their Closed Beta and have until this date supported them with payments, participated on a few events and have lend support to its players in-game as well participating on these forums, because that's my nature (and the reason I even became a Moderator of a different game, MicroVolts), I don't like people having arguments over a game when they are supposed to have fun, and I also enjoy lending a hand to new players so they can experience the same fun I've had with the game, that's my philosophy, which is entirely incompatible with cheaters of any kind.


                                    So far I really appreciate the support of the clans that have been around me recently, helping me cool down and set me back on my feet with what happened, as well making new acquaintances I'd never expect from clans even of the opposite faction... Thank you guys! >.<

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                                      #19 Ange1ofD4rkness Posted: 03 May 2012 - 05:10 PM Edited: 03 May 2012 - 05:38 PM

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                                      This is a bummer to hear, and hearing the increasing # of these happening, I really think G1 needs to change the ruling on roll-backs.

                                      I mean yes the only way to compromise it x, y, and z ... but the opinion of the matter is there is always the possibility of what if.

                                      For instance back in Closed Beta, in the 200 - 300 hours of player I never dced except once. I was on a mission in a 1v1 battle. The criminal had to break into some door, the problem was that ever time he tried I would shoot him with my HVR. Well all he had was an OCA ... and he really couldn't rush me because he was in the storage container area and I was on the boat so a large section of water split us (this is waterfront and the container area is what's used for Baylan in Fight Club today).

                                      He would poke his head out ever so often and I shoot it ... then all of a sudden he stayed hidden a lot longer then usual ... all of a sudden I dced. The only time in Closed Beta. To this day people still say it's not possible, but the scenario I described seems a little to much of a coincidence if you ask me.

                                      I'll leave you with this, during a network security class I was taking my professor made sure to hammer this saying into our heads "the only way to make a computer 100% secure is to never use it"

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                                        #20 Pylat Posted: 03 May 2012 - 09:53 PM

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                                        We know that players can screw with your accounts. Remember when a dev himself confirmed they were patching the game to hotfix a loophole hackers (Russians) were using to DC their opposition.
                                        If you are offended by the above post, you need to lighten up.

                                          #21 Ange1ofD4rkness Posted: 03 May 2012 - 11:36 PM Edited: 04 May 2012 - 12:06 AM

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                                          We know that players can screw with your accounts. Remember when a dev himself confirmed they were patching the game to hotfix a loophole hackers (Russians) were using to DC their opposition.


                                          And people use to tell me "it's not possible", just like getitdone is saying (no offense getitdone I am not trying to attack you, just pointing out their might be a possibility).

                                          In the words of Sherlock Holmes
                                          "Once you have eliminated the impossible, whatever remains, however improbable, must be the T-r-u-t-h."



                                          WTH does this website always convert the word t-r-u-t-h to opinion ... AHH pissing me off

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                                            #22 Xy45inX Posted: 04 May 2012 - 01:01 AM

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                                            And people use to tell me "it's not possible", just like getitdone is saying (no offense getitdone I am not trying to attack you, just pointing out their might be a possibility).

                                            In the words of Sherlock Holmes
                                            "Once you have eliminated the impossible, whatever remains, however improbable, must be the T-r-u-t-h."

                                            WTH does this website always convert the word t-r-u-t-h to opinion ... AHH pissing me off


                                            Got your back on the whole "suspicious D/C" part. Sometimes things are just too...well timed...for it to not be suspicious!

                                            Anywho.
                                            This game needs better customer protection if this is happening. Especially if they have the policy of "Not my problem."
                                            Even if you'd get only 50k APB$ it'll be enough to get you started again.
                                            Any cash shop items you had -should- be regainable, you paid for it so there should be a transaction ID somewhere.

                                            And Viv, just poke me in the game should you need help in any form or way.
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                                            Seems like everyone's a machine in this game. Being able to count every bullet shot from a fully automatic weapon and claiming one doesn't miss a shot. With 8 bullets left out of a 32 bullet clip, that would mean that they're the ones who aren't playing fair!

                                              #23 Sciema Posted: 04 May 2012 - 01:02 AM

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                                              Not exactly the same topic, but we already was wondering about some dirty tactics/hacks ...
                                              Revo actually wanted to give feedback to this --> This

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                                                #24 Vivianne Posted: 04 May 2012 - 09:50 AM

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                                                And people use to tell me "it's not possible", just like getitdone is saying (no offense getitdone I am not trying to attack you, just pointing out their might be a possibility).

                                                In the words of Sherlock Holmes
                                                "Once you have eliminated the impossible, whatever remains, however improbable, must be the T-r-u-t-h."



                                                WTH does this website always convert the word t-r-u-t-h to opinion ... AHH pissing me off

                                                Got your back on the whole "suspicious D/C" part. Sometimes things are just too...well timed...for it to not be suspicious!

                                                Anywho.
                                                This game needs better customer protection if this is happening. Especially if they have the policy of "Not my problem."
                                                Even if you'd get only 50k APB$ it'll be enough to get you started again.
                                                Any cash shop items you had -should- be regainable, you paid for it so there should be a transaction ID somewhere.

                                                And Viv, just poke me in the game should you need help in any form or way.
                                                You've got my support.


                                                I just hope nobody else becomes a victim of an act like this, because after support saying they'd only restore Armas items, most of my friends were infuriated themselves, agreeing they'd quit if they were in my position. >_<

                                                There is no doubt that it is possible for them to restore my items and I'm aware they have done it before, it's a database and they also perform regular backups, whether you've done an Armas purchase or not shouldn't matter with recovering your in-game items, but obviously prioritizing Armas items and only recovering these makes it feel like it isn't an entire lost as one becomes aware their money is still there.

                                                So I'll be as persistent as I am in a 1-on-1 attack mission, just rushing to my death with an N-HVR against a camping CSG. :P
                                                I just can't let go my of my dear Lancelot, Galahad, Ector, Lee, U.C., along the others! (Yes I like them so much I even name them, so it's obvious I'm not giving up on them! >_<)

                                                Thanks for your support, Angel and Xy45!

                                                Not exactly the same topic, but we already was wondering about some dirty tactics/hacks ...
                                                Revo actually wanted to give feedback to this --> This


                                                I do remember lurking this thread which is why I'm positive it had to occur in a similar way, because honestly there's really no other way. The morning I played before losing the account we played (and won) against some cheaters and another group with a hacker (I don't ever hackusate, but this one was extremely obvious). It's no surprise that someone could get really upset after losing while cheating to go as far and perform an action like this out of pure hatred, which is disappointing since this is a game and we are meant to have fun, mhm? =.=;

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                                                  #25 Ange1ofD4rkness Posted: 04 May 2012 - 10:55 AM Edited: 04 May 2012 - 10:55 AM

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                                                  Thanks for your support, Angel and Xy45!


                                                  If I could help more I would you know it. This related with some other matters has actually got me thinking up something.

                                                  I Would like to point out I used to be the biggest G1 Fan Boy, wasting all my time on APB, but lately it feels I have lost both those sparks ... something is getting to me and I think I know what ... G1 when you starte losing your veteran players, the ones who truly love this game and can put up with most the negativity and such you have a problem

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                                                    #26 Vivianne Posted: 05 May 2012 - 09:05 AM

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                                                    If I could help more I would you know it. This related with some other matters has actually got me thinking up something.

                                                    I Would like to point out I used to be the biggest G1 Fan Boy, wasting all my time on APB, but lately it feels I have lost both those sparks ... something is getting to me and I think I know what ... G1 when you starte losing your veteran players, the ones who truly love this game and can put up with most the negativity and such you have a problem


                                                    I myself also used to defend G1 a lot, being comprehensive about their state, but this issue has put my faith on G1 and RP to the test. I've cooled down a lot ever since these past events with support, and while never been harsh on my ticket, I've been more calmed and put more thought into the new one ( rather than try to get help desperately! D; ).

                                                    This game really means a lot to me since I get to have loads of fun with friends, (Obviously not everyone will be as friendly and will try to screw you over as it just did for me!) so I'd love to keep supporting it. (Yes, I'll keep paying if I get my stuff back, yell at me! XD)

                                                    So! As I mentioned before, I'll keep insisting and pushing my faith on them just as I put faith on my N-HVR while I go attacking in a 1 on 1 against a CSG. Without quickswapping. :P

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                                                      #27 Jutah Posted: 05 May 2012 - 03:41 PM

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                                                      This kind of stuff gets me paranoid, specially considering how often I get "hackusated" and heck, just today I had someone run into me so often and get so upset that I was killing him he even wished me to die, liek, dagosh darn.

                                                      Something like this ever happened to me I'd never touch anything G1 again.
                                                      So yea, that said, terribly sad (and now more paranoid than ever) to hear about your situation, sucks that a loyal customer and not your run of the mill "trash" community member is going though this, not that I'd wish it on anyone tbh.

                                                      Hope things look up for you and that it doesn't keep you away from something that, despite how neglected and messed up it can be, is quite enjoyable with the right company.

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                                                        #28 Vivianne Posted: 18 May 2012 - 09:18 AM

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                                                        I left this thread hanging, but I'm updating it now since I wanted to let people know that if their accounts were really compromised and stripped of their belongings without having done anything against the ToS (Account sharing, using third-party apps, etc) they can recover their stuff through support. They will also take care of the issue fairly quick (It took me 5 days to get my items back, it's quite comprehensible since I'm positive I was among the first victims of these acts).

                                                        So as I've said, don't lose hope! It's frustrating and it's really worrying going through something like this, but in the end you'll have what belongs to you back, just don't panic, keep it polite and honest! P:

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                                                          #29 gotitdone Posted: 18 May 2012 - 09:36 AM

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                                                          And people use to tell me "it's not possible", just like getitdone is saying (no offense getitdone I am not trying to attack you, just pointing out their might be a possibility).

                                                          No offense taken, though forcing a DC is quite different then accessing someones account.

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                                                            #30 Vintovka Posted: 18 May 2012 - 10:10 AM Edited: 18 May 2012 - 10:13 AM

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                                                            No offense taken, though forcing a DC is quite different then accessing someones account.


                                                            Still no acceptable in any way.
                                                            Back on topic, the great number of threads in which people say they've had their accounts hacked is making me paranoid as well.
                                                            For this reason I opened a topic in Tech support (which seems to be WAY overlooked). Can login, cannot enter World. I don't think somebody's trying to get into my account... but all my other friends can get in, I cannot.


                                                            Hopefully you'll find out who's done this to your account. One guy got his issue "solved", hopefully more people shall have justice.

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                                                              #31 gotitdone Posted: 18 May 2012 - 11:02 AM

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                                                              Still no acceptable in any way.

                                                              Of course not....that is why the exploit was fixed.

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                                                                #32 Mayson Posted: 18 May 2012 - 11:24 AM

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                                                                I left this thread hanging, but I'm updating it now since I wanted to let people know that if their accounts were really compromised and stripped of their belongings without having done anything against the ToS (Account sharing, using third-party apps, etc) they can recover their stuff through support. They will also take care of the issue fairly quick (It took me 5 days to get my items back, it's quite comprehensible since I'm positive I was among the first victims of these acts).

                                                                So as I've said, don't lose hope! It's frustrating and it's really worrying going through something like this, but in the end you'll have what belongs to you back, just don't panic, keep it polite and honest! P:

                                                                Glad to hear that you recovered all of of your goods.

                                                                Damn, now I'm kinda paranoid myself. How far will these hackers go for a stupid video game? It's not even funny anymore...
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                                                                  #33 Vivianne Posted: 18 May 2012 - 01:34 PM

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                                                                  Glad to hear that you recovered all of of your goods.

                                                                  Damn, now I'm kinda paranoid myself. How far will these hackers go for a stupid video game? It's not even funny anymore...


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