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Could We all Please take a Chill Pill?


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#1
AntsAndFamily

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Seriously could we.

I understand that people are mad about Exploiters, and Aimbots, I hate them too, however since the moderators can't seem to do their job here could everyone please start one thread about the issue, Do not Name & Shame on these forums, or in game because it breaks the rules, and post/report the exploits so that G1, and GM's can resolve the issue.

I understand people are upset over this issue, but seriously the Trolling is not helping anyone it is making more work for the GM's.

First, G1 needs to stop removing some of the posts I have seen removed which were not in violation of the rules, and unfairly suspending peoples accounts without providing any reason, as this does not give g1 a good reputation it does make them look bad.

Second, whoever was erasing these posts earlier needs to lock them instead when they are not in violation of the rules and leave one open and then ask others to share their opinions and comments there come on moderators learn to do your job please.

Third, I understand that some players, or groups have been trolled by others in game, Please stop posting troll comments or replying to Trolls it only feeds the troll and keeps them coming back for more.

Fourth, Please do not knowingly abuse exploits in game accidents can happen, but do not intentionally exploit as it is unfair, makes people not want to play.

Fifth, Stop all the Trolling, and Drama it is not needed in game. One of my friends which I have known for many years has had serious issues with Fallen Earth, and I will say that they have not really broken any rules, but in fact it is the Trolls of this community, and I feel it needs to stop, or be taken care of by Gamers First.

Sixth, So yes I know everyone is upset, but could we please get gamers first to actually give some customer support on the issue, unblock those players who posted their opinions on the aimbot issue, and did nothing to get banned without reason. Also could we get support on fixing the griefing issues in game while we are at it so we can kill some of this in game to forum drama, as well as fixing the exploit where other players can stand in another persons car which really isn't an exploit it was designed like that but needs to be changed so that another player standing in another persons car they wont stand in it but rather on top of it. I understand the reason to not allow collision however it is causing issues.

Seven, Please do not call out clans on these boards, or in game, I am quite aware of all the Fallen Earth clan drama between a few message boards, and I do not wish to go into details however it is not helping G1 with the Name & Shame, also Please note that these clans need to stop personally attacking other players in game it is not helping the community it is costing G1 money and reputation, as well as ruin the fun for other players.

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As far as I understand the forums is a good place to debate, but calling out other players and such without proof across topics, spamming them, or trolling them is not helpful, but the way I see it both the Players, and G1 are at fault here, and G1 needs to help solve this dispute because they are the company and the customer is always right, well not really, but understand that customers like myself don't have server access to fix these problems.

Edited by AntsAndFamily, 17 April 2012 - 03:55 AM.


#2
Saha

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Hmm...


Any official game forum which allows any kind of discussion about exploits/hax or even accusations is doomed to open pandora boxes like the ones we can see in last 24-48 hours. If anything, moderation here is way too soft, too slow and too forgiving. I was quite amazed to not find _ANYTHING_ in rules considering accusations. It's silly and shortsighted. Same goes for ingame moderation.

"free speech", "don't hide head in sand" etc arguments work only for people who enjoy swimming in the rivers of mommy which flow free lately.
Furthermore, those rivers of crap do not solve anything, only put games reputation under question. What do you think a new player or possible new player will think upon comming to such boards? I know what I would.

Edited by Saha, 17 April 2012 - 05:17 AM.


#3
Sally Smith

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Is it a suppository?

Good luck with the appeal to stop trolling on a gaming forums of all places. ;)

On the subject, it's never been, and never will be, more complex than if one believes strongly one has witnessed something that one feels needs the attention of those in a position to actually do something about it, then contact them (with as much salient and clear information as possible).

Icarus of old and I expect GFF can only say so many times that they take nefarious whatsits seriously. If any given person doesn't choose to believe that, tough feces. All we can do about it is pass information on. Getting anymore involved than that doesn't change any given situation one iota.

Free to play was always likely to see an increase in the actual, or more likely the perceived amount of this. But that ship, sailed.

Edited by Sally Smith, 17 April 2012 - 05:29 AM.


#4
yajyaj

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It's gamers first fault for not even having a ticketing support system writing any claims.

It's hidden somewhere reallly reallly really really bad, or just plain none at all. None in support for sure for Fallen Earth.

#5
MICFILLER

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Ahh so another sock puppet or someone whom is misinformed?

If anyone was banned...it was because they had been warned or something before as even the op of said topic didn't get banned. As it has also been said...the topic wasn't deleted but moved and those topics are typically nuked in every other game because it just causes even more issues(paranoia, drama, finger pointing etc).

You don't ask people for comments/discussion on cheating...it never goes along the good road it dives into the gutter typically on the first post.
Tiggs mad.

#6
Sally Smith

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It's gamers first fault for not even having a ticketing support system writing any claims.

It's hidden somewhere reallly reallly really really bad, or just plain none at all. None in support for sure for Fallen Earth.


That's odd, before GFF there was a ticket system in FE, you saying it didn't survive the merge (I've not been around since F2P)? It wasn't hidden at all and people often used it to report dodgy stuff as you could give plenty of info' and links to footage. The game of old didn't as such require one, there being GM's (often plural) around to talk to in game as and when. Which I thought was still the case?

Edited by Sally Smith, 17 April 2012 - 05:07 AM.


#7
llamatron66

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95% of the time there is still a GM online in game, and you can still email support directly.

#8
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While you can not email support directly, there is a tiicket submission form. Ask a GM, if you're having issues finding it.

#9
Tiggs

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Hey Folks,

You can contact a GM in game (we have 24/7 in-game GM coverage) so you should always find a GM in the game world. You can also contact us (email will be sent) via http://help.gamersfirst.com/

Posts are removed because they violate our Rules and Guidelines or / or our TOS. Yes, we are not very strict with the rules because we want you to have discussions. However, when a post crosses the line it is removed and the forum poster may receiving a warning, or be removed.

Lately, lots of in-game drama has been brought to the forums and this needs to stop. If you feel someone is cheating report it to a GM or submit a ticket into our system. Give full details, provide screenshots when you can. Don't just send in an email saying so and so is cheating I know it. We GMs do research every report and every report takes time to research. We will not tell you what actions we are taking against other players, you wouldn't like it if we told other players what actions we took against you if you were actioned against. (This is not open for debate) =)

I can tell you from my own experience that there are reports that are false and some that aren't. Just because you don't see a GM show up when you report someone, does not mean we aren't watching what is going on and researching our log files. In some instances if we are very busy (we receive many private messages as soon as we login to the game) it may take us longer to respond or deal with a situation.

One other thing I would like to add, our GM characters are much like your player characters except we have powers you don't. We too will lose connection from time to time, especially from teleporting all over the world to help players. So if a GM does not respond to you in a reasonable amount of time, just message the GM again and ask when they are available if they can assist you.

I remembered something else to add to this post...

While it looks to you like many people are complaining about a person or clan, what you don't see is the ip of those people posting. We seem to have a couple of users that constantly create new forum names to make it look like various people are complaining. Not cool since the users of the forums are deceived however we GMs are not. We know who is doing it and we do action against them.

Edited by Tiggs, 19 April 2012 - 06:44 AM.

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#10
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"So if a GM does not respond to you in a reasonable amount of time, just message the GM again and ask when they are available if they can assist you." translate into "Please, spam our GMs with the same question every third minute in which he doesn't respond - Tiggs told you you should!

#11
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"So if a GM does not respond to you in a reasonable amount of time, just message the GM again and ask when they are available if they can assist you." translate into "Please, spam our GMs with the same question every third minute in which he doesn't respond - Tiggs told you you should!



That is not what I am saying. If you need a specific time frame for reasonable, I would suggest 15 - 20 minutes. Do not spam the GMs as this can get you banned =)
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#12
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But, if not us, THEN who'll sell them gold at "cost cheap prizes for very low money"!?

#13
snoopies78

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Lately, lots of in-game drama has been brought to the forums and this needs to stop. If you feel someone is cheating report it to a GM or submit a ticket into our system. Give full details, provide screenshots when you can. Don't just send in an email saying so and so is cheating I know it. We GMs do research every report and every report takes time to research. We will not tell you what actions we are taking against other players, you wouldn't like it if we told other players what actions we took against you if you were actioned against. (This is not open for debate) =)


This is all very well, but when we see the same person online day after days who is obviously cheating and is so telling us there is nothing anyone can do about it.

As for screenshots and other evidence, FE does not provide miss rates but as people who pvp we have a good idea at if a person with heavy pistols takes 10 seconds to kill you, he has not missed.

Evidence for Aimbotting is hard to come by, otherwise there would be no aimbotters, it is more of a combination of things than a one thing.

1) Someone getting very good over night
2) Claiming new computers are making the big difference
3) Someone only hitting one person in combat log before moving on to next, this is hard to do in a furball, impossible to do if team mates are purposely trying to block the way
4) Consistent aim, even if the target and shooter is moving about alot the persons aim is still spot on, Shuiyn is an example of someone NOT aimbotting his aim increases when he stands still, aimbotters dont need to stand still program takes care of it.
5) Sometimes a lot of lag about that person/Macros seem to have same effect
6) Can shoot you when you are standing inside them
7) person suddenly changes to light pistols (or pistols) and has great aim, normally people take time to adjust to new weapons.
8) Delay between shots, aimbotters hold down fire key so there is a timely beat (if using a shotgun hit you..1.2 s delay...Hit you.. 1.2s delay.. hit you). If you fight against an none aimbotter who is very good there delays between them hitting you is irregular (unless you stand still). Easier to identify on shotguns and Heavy pistols.

A lot of us have played this game a few years, on and off now, and until the aimbots were introduced there was not many people who had better aim than shuiyn and Overdoze, recently all of a sudden there are a lot of people with significantly better aim, whilst the influx of players would explain that the fact that some of these guys make the best we have seen in FE for years look average without much experience suggests there is something going on.
The human skill level can only go so far in anything the difference between the best and the second and third etc, is small, to see people with significantly better aim then our former best and a lot of them.

Recently I suspect a fellow LB of aimbotting, I have had plenty of duals with this guys over past month and I have not lost, then all of a suddenly the guy is easily killing me. Now people will just claim he got better, but there are a few other factors to why I am sure he is using a bot, obviously better over night, he hits everytime with a shotgun, but the big factor is the shotgun has the same delay on it between shots so he is effectively holding his mouse button down and hitting me with the shotgun everytime, the pattern of hit me..1.2s delay as i described above.

Edited by snoopies78, 19 April 2012 - 10:34 AM.

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#14
SemenWarrior

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Yes!

#15
Bavorat

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Umm what cheating?

Never saw any, I always thought that you couldn't cheat on FE and that's always comforting, it's what I still believe.

So again, what cheating?

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#16
AyameArmakuni

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Unfortunately I noticed a lot of players couldn't shoot for crap yesterday. I also heard "new computers" were shut down for the night. I did notice a lot of players I suspected of using a "new computer" logging in and out many times trying to figure out why it wasn't working. You know who you are, and I hope for sure what ever they did to shut down this "new computer" advantage they were searching for something to give these people a ban. It was funny how a guy that hit you non stop the day before couldn't hit you more than once or twice before getting oh my! owned. I'de be happy if they could remove said people from the game, however I would like a permanent fix to this so I can get revenge when above stated players suddenly turn to crap. I would also ask the community to stop defending people off other peoples words, unless you took the queens personal jet to see whats running on their computer you cannot state for sure whether or not they are using something dirty.
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#17
AyameArmakuni

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Unfortunately Heretic, is all hitting the unsub button until anti cheat is instituted.

Edited by AyameArmakuni, 19 April 2012 - 11:11 AM.

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#18
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...I would also ask the community to stop defending people off other peoples words, unless you took the queens personal jet to see whats running on their computer you cannot state for sure whether or not they are using something dirty.


So we should join in making accusation based on others words? :horseride:

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#19
snoopies78

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So we should join in making accusation based on others words? :horseride:


No but telling us to suck it up, isn't that helpful, the people using the aimbots want us to be silent and just take it. The only time things seem to improve is when we make a fuss about it. We play this game to pvp, there is no other aspect of the game we are interested in, so aimbots ruin the game for us.

We've already seen several people leave the game due to this, there are also those that think that there is no way the GMs will catch anyone for it and are about to or have already downloaded it.

Edited by snoopies78, 19 April 2012 - 12:41 PM.

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#20
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Unfortunately Heretic, is all hitting the unsub button until anti cheat is instituted.


Baaaaaaaaw. :violin:

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#21
MICFILLER

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No but telling us to suck it up, isn't that helpful, the people using the aimbots want us to be silent and just take it. The only time things seem to improve is when we make a fuss about it. We play this game to pvp, there is no other aspect of the game we are interested in, so aimbots ruin the game for us.

We've already seen several people leave the game due to this, there are also those that think that there is no way the GMs will catch anyone for it and are about to or have already downloaded it.

or have already downloaded it.

or have already downloaded it.

or have already downloaded it.

or have already downloaded it.

My favourite part.

Sorta sad to see you guys go because once again you ate your own tail but meh the amount of aimbotters around are prob not many but seems like a lot more due to paranoia etc. Well good luck with wherever you go.

Think the worst part is this brings me back to when CD/ETSU left the game and your side became a ghost town in pvp.

Btw haven't seen the recently suspected people from ur side so i dunno(well except for the most recent obvious one) how much ground the 'gms dont do anything' attitude has.
Tiggs mad.

#22
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Hey Folks,

You can contact a GM in game (we have 24/7 in-game GM coverage) so you should always find a GM in the game world. You can also contact us (email will be sent) via http://help.gamersfirst.com/

Posts are removed because they violate our Rules and Guidelines or / or our TOS. Yes, we are not very strict with the rules because we want you to have discussions. However, when a post crosses the line it is removed and the forum poster may receiving a warning, or be removed.

Lately, lots of in-game drama has been brought to the forums and this needs to stop. If you feel someone is cheating report it to a GM or submit a ticket into our system. Give full details, provide screenshots when you can. Don't just send in an email saying so and so is cheating I know it. We GMs do research every report and every report takes time to research. We will not tell you what actions we are taking against other players, you wouldn't like it if we told other players what actions we took against you if you were actioned against. (This is not open for debate) =)

I can tell you from my own experience that there are reports that are false and some that aren't. Just because you don't see a GM show up when you report someone, does not mean we aren't watching what is going on and researching our log files. In some instances if we are very busy (we receive many private messages as soon as we login to the game) it may take us longer to respond or deal with a situation.

One other thing I would like to add, our GM characters are much like your player characters except we have powers you don't. We too will lose connection from time to time, especially from teleporting all over the world to help players. So if a GM does not respond to you in a reasonable amount of time, just message the GM again and ask when they are available if they can assist you.

I remembered something else to add to this post...

While it looks to you like many people are complaining about a person or clan, what you don't see is the ip of those people posting. We seem to have a couple of users that constantly create new forum names to make it look like various people are complaining. Not cool since the users of the forums are deceived however we GMs are not. We know who is doing it and we do action against them.


Couple of questions here:

In the past two weeks (since I came back from 4 months away) I have noticed numerous times when there have NOT been GM's on, for periods greater than 30 mins. Annoying when it is to show/report to a GM an exploit or someone I suspect of aimbotting (catch in act etc).

Yes re same people posting under new names, many of them been doing it for ages...if they using same IP and this is how you are determining it then why don't you ban their IP.

Re the thing that is not open for debate, thats a pity because I would debate it (disagree with your assumption) :) but thank you for the post and info contained in it.

#23
Sinning

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No but telling us to suck it up, isn't that helpful, the people using the aimbots want us to be silent and just take it. The only time things seem to improve is when we make a fuss about it. We play this game to pvp, there is no other aspect of the game we are interested in, so aimbots ruin the game for us.

We've already seen several people leave the game due to this, there are also those that think that there is no way the GMs will catch anyone for it and are about to or have already downloaded it.


I don't agree with the accusations of aimbotting/hacking posted here on this forum.

I am however concerned with numerous issues that the above poster raises.

I see no evidence that G1/FE Team have mechanisms in place or the ability to exfectively determine whether a person is using hacks or an aimbot in PVP. Given the recent (AND expected) rise of people doing this (Yes they are, totally sure of it) due to greater exposure of FE to the gaming community, this has and will become more and more of an issue. G1/FE Teams attitude seems to be one of a total reactionary team, relying on self policing playerbase, player gathered evidence and a very slow investigative process to either finally ban or put fixes in place. This is combined with an absurd (bury head in sand) policy involving NO public communication on hacks/cheats/exploits. I have not and am not willing to try out hacks/aimbots as part of an informative process but given the showing to date from G1/FE Team I don't beleive it necessary to do so to gauge the level of their responsiveness.

I and many others KNOW beyond a doubt of a person who openly used aimbot going from around 10-15% accuracy to 100% overnight. This person even registered on an MMORPG game hacking site with the most obvious aimbot for FE under the very same name as he uses in FE...then when queried defends accusations in FE Chat re aimbotting with "other people did it first, I'm just getting even". After latest patch this individual suddenly back to being a terrible PVPer, but still back...no doubt looking for next hack/aimbot. Individual was report by numerous players from numerous clans/factions at numerous times. He is still playing FE.

So given all the above I have to agree that things seem to only improve when players make a fuss about it....like many others PVP is FE for me, hacks and aimbotting destroys the game which is supposed to be about skill and tactics.

+1 Fuss

#24
snoopies78

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My favourite part.

Sorta sad to see you guys go because once again you ate your own tail but meh the amount of aimbotters around are prob not many but seems like a lot more due to paranoia etc. Well good luck with wherever you go.

Think the worst part is this brings me back to when CD/ETSU left the game and your side became a ghost town in pvp.

Btw haven't seen the recently suspected people from ur side so i dunno(well except for the most recent obvious one) how much ground the 'gms dont do anything' attitude has.


No one said we are moving on to the next game, we are just not supporting FE financially any more, a lot of Heretic use commander subscriptions and although we will miss the benefits of this its free accounts for us for a while.

No one has been banned on either side, on our side I'd have heard in vent if they have and I have most of the suspected botters on your side on my friends list to track how many that is coming at us and who we need to focus first.

Why the hell are you defending the aimbotters? I can understand some of the people posting here defending it but not you.

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#25
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There are people on all sides using the aimbots now, its needs to stop before this game is no more, we got 8 hours of awesome pvp the other night before the mmohax updated. It was glorious pvp until then.

#26
tProphet

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I had a good talk with one of the GM's yesterday about the massive false positive reports coming in (alot from the same specific people) and he explained that they are indeed working on prohibiting cheating, and already implemented several features to do so. He assured me they are not looking at howmuch people complain and whine, and base there conclusions on solid facts and actual logs and proofs. So im not worried for anyone of Saints.

Ive never had more "hack" accusations then last week, all because some specific people started the whine and bread tour because they got owned so hard. Now every player and his dog is picking up on this and figure "oh wow they kill me, they must be cheating".

TBH if theres anyone ruining PvP and fun play in this game at the moment its not just the aimbotters, its all the pathetic people that cry about cheating over and over again without any proof whatsoever, just a well executed death as their proof. Just last night i had Thi Zan whining to me the whole bloodsports match "oh you got a new computer too" and "oh i see you turned your bot back on". He was even healing enemy players in CTF just to spite, because he cant handle that alot of people on the other side of the wheel, basically because they are his enemies.

Im loving all the accusations though, really goes to show that im stepping up my game even more last couple of months. Im even beating Shiuyn, Gogi and Bloody Beast when im on a roll, something i couldnt come close to do some time ago.

Edited by tProphet, 20 April 2012 - 01:06 AM.

Crypsis - Public Enemy

#27
snoopies78

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Funny how you lost your skills after the patch only to have them come back a day later, even fellow travelers are looking in your direction when we talk of "new computers". Then there was the amount of times you logged in and out of the game after the last patch too, almost as if something was not working correctly and you needed to check it.

Never accussed you of aimbotting, just saying it's strange, Crypsist/tprophet.

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#28
tProphet

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lost my skills? ive never "lost" my skills, its possible i do performed not that well, i never do that well after i come back from the gym.

Also, do u have me on your friends list or something? Yes ive logged on and off alot last couple of days, it is because bloodsports is bugging alot again, u select join bloodsports, but nothing happens which results on not being able to join BS untill u relog, sometimes it takes up to 3 relogs for me to work.

Really i dont know why i even explain that to you lol i dont owe you anything but well, since you seem so fixated on it, here you have it. I dont really care if you believe it anyway, you lost all your credibility to virtually everyone in this game anyway. Maybe u should take a rename to "Thi Haxcry Zan"
Crypsis - Public Enemy

#29
snoopies78

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Really i dont know why i even explain that to you


No neither do I, at the end of the day the FE pvp community knows those who are using these programs and nothing said on these forums will change that. The guys using these bots will not be getting any respect from the pvp community as most of them are laughing about what sad pathetic morons they are, cheating on a game.

I'd put money on the list of guys we have as using them for certain, only about 5-6 that we are certain of, is 100% accurate, and if bans and then name and shame goes up it is more likely that we'd have missed out on people aimbotting rather then not getting it right.
I'm guessing the GMs have enough knowledge of the game that they know who is cheating too, just getting enough evidence for permanent bans is a little harder.

Problem is they are also ruining this game, FE is one of the best MMO's on the market and a large amount of people are suddenlty releasing it, but it is going the way of APB, and even now after they have sorted out there aimbot issues its reputation of being a game full of aimbotters and speedhacks is still there.

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#30
H1ROSHIM4

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Ok it was funny at first, we all had a good laugh, but now it's just getting out of hand. Please remove the forum privilege of anyone that even hints at "hacks" or "new computers". You guys (and yes I mean the Lightbearer side of the wheel ONLY) are not on here crying 24-7 to "make the game better" you on here to defame your enemy. Pathetic, and you should consider exactly what kind of impression you are leaving on possible new subscrictions or players. If you have a problem or want someone checked out, let the GM's do their job NOT start a new "OMG HAXXORS" thread every ten minutes of every day. Bunch of unfounded accusations with ZERO evidence and facts. We all knew that our primaily adult community would get some less mature players with F2P, but this is getting ridiculous.

Edited by H1ROSHIM4, 20 April 2012 - 04:01 AM.

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#31
Saha

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We all knew that our primaily adult community would get some less mature players with F2P, but this is getting ridiculous.


It's not getting, it already is bloody ridiculous. Specially knowing that both on forums and in game all the crap comes from same 4-5 people. Yet nothing is done.

#32
MICFILLER

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No one said we are moving on to the next game, we are just not supporting FE financially any more, a lot of Heretic use commander subscriptions and although we will miss the benefits of this its free accounts for us for a while.

No one has been banned on either side, on our side I'd have heard in vent if they have and I have most of the suspected botters on your side on my friends list to track how many that is coming at us and who we need to focus first.

Why the hell are you defending the aimbotters? I can understand some of the people posting here defending it but not you.

That's good then I assumed you were done with FE, my mistake.

Well the few that were on your side that were pretty obvious haven't logged in in a while...a cpl of em i haven't seen in weeks and the other I haven't seen in a week+.

I'm not defending anyone as I'm not sure whom you are accusing, so I can't say nay or yay about it. I've fought most of the saints members and I wouldn't say any of them are cheating, close fights but none of them were unbeatable or perfect.


As for aimbotters running rampant...I don't see it myself, I've ran into very few and those I fought in Saints weren't(and ive fought crypsis and messiaah). There are only a cpl I'd personally suspect and only 1 i know whom was(and they are on your side).


In fact those on my side of the wheel I see saying it I tell to shut up and stop saying it as unless they have concrete proof it merely makes them look like a fool and even if they do it's better to just submit it and stay quiet. I've never agreed with throwing out hackusations or anything of the sort, and in fact was the main reason I left wolves a long while back...I don't see crying about hacks or anything of the sort anyway to solve or make the problem better in fact it will just give people an illusion that it's common and it will increase because 'people want to be able to compete' and in my mind is a sad excuse that people use to make their egos feel better.

Edited by MICFILLER, 20 April 2012 - 04:33 AM.

Tiggs mad.

#33
Soda

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Unfortunately Heretic, is all hitting the unsub button until anti cheat is instituted.



NO! I forbid it! Not again! You're not leaving me alone with all these bum munchers AGAIN!!!! ;_;

I'm not ready for this game to turn Traveler only =(

Edited by RonGlass, 20 April 2012 - 05:20 AM.


#34
XxAmenxX

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Hey Folks,

You can contact a GM in game (we have 24/7 in-game GM coverage) so you should always find a GM in the game world. You can also contact us (email will be sent) via http://help.gamersfirst.com/

Posts are removed because they violate our Rules and Guidelines or / or our TOS. Yes, we are not very strict with the rules because we want you to have discussions. However, when a post crosses the line it is removed and the forum poster may receiving a warning, or be removed.

Well a friend of mine if not more was removed from the forums no warning. After they review the rules they found they may have broken a Rule there they were not aware of. Most moderators give a warning pointing out which rule they broke and asked to remove them. I could understand an immediate suspension if they came on here being a racist posting disturbing images or such but I am sure they did not.

I am asking for Moderators of these boards to actually tell players if they have mistakenly broke a rule, not just go off and hit a suspend button when they are in the dark not knowing what they broke.

I am also asking moderators don't just remove a bunch of posts and suspending accounts like they did over the people posting about cheats my friend from RF was not aware that these broke the forum rules or they would not have respond to it and got suspend, however I believe G1 mods removing them constantly without informing players did not help the situation in any way it just lead to more Trolling, and more posts going up more suspensions/bans.

Lately, lots of in-game drama has been brought to the forums and this needs to stop. If you feel someone is cheating report it to a GM or submit a ticket into our system. Give full details, provide screenshots when you can. Don't just send in an email saying so and so is cheating I know it. We GMs do research every report and every report takes time to research. We will not tell you what actions we are taking against other players, you wouldn't like it if we told other players what actions we took against you if you were actioned against. (This is not open for debate) =)

I agree Tiggs, and Thanks for finally responding to one of these big Drama posts because it was going way too far. However I believe that G1 needs to improve its customer support, and provide an in game report function, or a ticket system which provides basic status of ticket such as Open, Solved, Provide more information etc.

Also I know all about the in Game Drama, my friend from RF has posted videos on YouTube documenting the in game drama that some people have done, and reported. Let me give some advise to these people they know who they are too, Please leave your Drama in game, and please leave drama that happens outside of the game there, there is no need to bring it into game start cursing out other players or spreading rumors about them and then it brings drama to forums No need at all this doesn't only effect the player but effects others in game, and G1 as well.

I can tell you from my own experience that there are reports that are false and some that aren't. Just because you don't see a GM show up when you report someone, does not mean we aren't watching what is going on and researching our log files. In some instances if we are very busy (we receive many private messages as soon as we login to the game) it may take us longer to respond or deal with a situation.

I can understand this if G1 Can't provide immediate support to an issue, there is nothing more than I would like to do myself but provide respect, help the community, and respect all GM's and Staff. However one of my members of Rising Force feels as if G1 does not take them seriously, I will talk with the people I know and let them know that G1 finally respond here. However this is the reason I believe that G1 needs to update support to provide the Case Status I understand that G1 can't come out and tell me for example that player X was banned, or suspended, but it would be nice to see a solved issue on a ticket, or know that is dealt with rather than a player not knowing what is going on, feeling that G1 doesn't care about instances of cheating, or in game abuse for example.

One other thing I would like to add, our GM characters are much like your player characters except we have powers you don't. We too will lose connection from time to time, especially from teleporting all over the world to help players. So if a GM does not respond to you in a reasonable amount of time, just message the GM again and ask when they are available if they can assist you.

I know tiggs not everyone knows but I am a GM on my own server on another game.

I remembered something else to add to this post...

While it looks to you like many people are complaining about a person or clan, what you don't see is the ip of those people posting. We seem to have a couple of users that constantly create new forum names to make it look like various people are complaining. Not cool since the users of the forums are deceived however we GMs are not. We know who is doing it and we do action against them.

Yep I know about this too I am one of them, I will not tell you who I am but because of IP address you should know right, well you could suspect point fingers as a moderator but you just might be wrong. My point being I am at burger king right now connected to a VPS server which then has many IP addresses because it connects to a 128bit secure VPN server which then connects through more networks chances are if you wish to risk IP banning me you might ban another innocent person from the forums who knows.

I also as a GM on other games know how moderators and GM's think as well, but try not to get ahead of yoself too much could be bad pr.

Hey if anyone wants to get some french fries let me know I will order you some lol.



I do give my Thanks Tiggs for actually responding to these issues, and I hope that some of what I have said can be done to help keep some of this drama not only off G1 forums but off other forums as well because it doesn't help G1 when people feel like they are being abused by G1, and other players at certain points. Believe me Tiggs I have seen it all in Fallen Earth, and other MMOGs as well from Server Crashing, to Raids on servers, Passing rumors around, in Game drama by rumors and I know how bad things can get in a Sandbox title and they can get very ugly even just by 3 players who have a simple misunderstanding then it goes into far more, and more get involved and then Trolling the boards for example.


Oh yes and speaking of drama I thought this would be very funny to share.





As for who we are, we are everyone, and we are no one and lets keep it at that the less people know the better because what people don't know they fear but know we are a secret guild of friends who hang out on skype and pretty big we run across multiple MMOG titles we share information. ;).

Edited by XxAmenxX, 20 April 2012 - 07:46 AM.


#35
Tiggs

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Couple of questions here:

In the past two weeks (since I came back from 4 months away) I have noticed numerous times when there have NOT been GM's on, for periods greater than 30 mins. Annoying when it is to show/report to a GM an exploit or someone I suspect of aimbotting (catch in act etc).

Yes re same people posting under new names, many of them been doing it for ages...if they using same IP and this is how you are determining it then why don't you ban their IP.

Re the thing that is not open for debate, thats a pity because I would debate it (disagree with your assumption) :) but thank you for the post and info contained in it.


We have full GM coverage, however... GMs are also allowed to take a break so it is possible for some reports that you're hitting their break time. In that case please send an ingame mail to the GM for when they return from break.

We do ban on the forums, some naughty users try to circumvent the ban but it isn't for long. =)
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